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Oracle 1Z0-1038-20 certification exam consists of 60 multiple-choice questions that need to be answered within 105 minutes. 1Z0-1038-20 exam measures the candidate's understanding of Oracle Service Center 2020 and their ability to implement and maintain it in an organization. 1Z0-1038-20 exam also covers topics such as configuring and deploying Oracle Service Center 2020, managing the service center environment, and troubleshooting issues.
To become an Oracle 1Z0-1038-20 certified professional, candidates need to pass a 90-minute exam consisting of 60 multiple-choice questions. 1Z0-1038-20 exam is proctored and can be taken online or at a testing center. 1Z0-1038-20 exam fee is $245, and candidates can register for the exam on the Oracle website.
Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20
The Oracle 1Z0-1038-20 exam covers a wide range of topics, including Oracle Service Center architecture, installation and configuration, and troubleshooting. Candidates are also expected to be familiar with various Oracle Service Center features, such as Service Request Management, Knowledge Management, and Service Level Management.
Oracle 1Z0-1038-20 certification exam is designed to test the candidates' knowledge and skills in implementing and configuring the Oracle Service Center 2020 platform. Oracle Service Center 2020 Implementation Essentials certification is ideal for professionals who want to enhance their career in the field of customer service management and want to demonstrate their expertise in implementing Oracle Service Center 2020.
Oracle 1Z0-1038-20 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Service Center 2020 Implementation Essentials |
| Exam Number: | 1Z0-1038-20 |
| Passing Score: | 64% |
| Related Certifications: | Oracle B2C Service Oracle Cross-Channel Contact Center Cloud Service |
| Certificate Validity Period: | 18 months |
| Real Exam Qty: | 60 - 70 |
| Available Languages: | English |
| Exam Price: | $245 USD |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Recommended Training: | Oracle B2C Service Implementation Training |
| Exam Registration: | Pearson VUE Scheduling Oracle University Registration |
| Sample Questions: | Oracle 1Z0-1038-20 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE testing centers |
| Pre Condition: | No official prerequisites; 6+ months hands-on experience with Oracle B2C Service recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2020-implementation-essentials/trackp_1038-20 |
Oracle 1Z0-1038-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Administration and Interface | 15% | - Navigation menus and application layout - Message bases and standard text variables - Browser UI workspaces creation - User accounts, roles and permissions |
| Topic 2: Analytics and Reporting | 15% | - Custom report creation and sharing - B2C Service reporting framework - Audit fields and data tracking |
| Topic 3: B2C Service Products and Initial Setup | 15% | - Overview of B2C Service platform - Core business objects and data model - Initial system configuration - Service Console setup and navigation |
| Topic 4: Mail, Internationalization and Extensions | 15% | - Service Console add-ins and custom extensions - Mailboxes and email channel setup - Multi-language and international data handling |
| Topic 5: Business Processes and Automation | 20% | - Chat, co-browse and agent assistance tools - Guided Assistants implementation - Enhanced business rules and workflows - Message templates and outbound communications |
| Topic 6: Configuration and Administration | 20% | - Service Level Agreements (SLA) configuration - Element Manager import/export operations - Products, categories and dispositions - Queues, assignments and routing rules |
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