Exam Code: 1Z0-1038-21
Exam Name: Oracle Service Center 2021 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center

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Updated: Jun 10, 2026

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Oracle 1Z0-1038-21 exam covers a wide range of topics, including service request management, customer management, knowledge management, service center administration, and reporting. Candidates are expected to have a good understanding of Oracle Service Center architecture, functionality, and integration capabilities with other Oracle products, such as Oracle Field Service, Oracle Service Cloud, and Oracle Sales Cloud.

Oracle Service Center 2021 Implementation Essentials exam is a multiple-choice exam that consists of 70 questions. Candidates have 105 minutes to complete the exam, and the passing score is 63%. 1Z0-1038-21 exam is available in English and Japanese. Candidates can take the exam at a Pearson VUE testing center or online through the Pearson VUE OnVUE platform.

By passing the Oracle 1Z0-1038-21 Exam, candidates can demonstrate their ability to implement and manage Oracle Service Center 2021 in an enterprise environment. Oracle Service Center 2021 Implementation Essentials certification can help professionals advance their careers and increase their earning potential. It also provides a competitive advantage in job markets, as employers often prefer candidates with industry-recognized certifications. Overall, the Oracle 1Z0-1038-21 Exam is a valuable certification for professionals who want to validate their expertise in Oracle Service Center 2021 implementation and management.

Oracle 1Z0-1038-21 (Oracle Service Center 2021 Implementation Essentials) Exam is designed to test the knowledge and skills of professionals in implementing Oracle Service Center solutions. Oracle Service Center 2021 Implementation Essentials certification exam is intended for professionals who work with the Oracle Service Cloud and want to validate their knowledge of the platform. 1Z0-1038-21 exam is designed to assess the candidate's ability to implement and configure Oracle Service Center 2021 solutions.

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