Exam Code: 1Z1-465
Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Applications

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Updated: Aug 16, 2026

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Oracle 1Z1-465 Exam Overview:

Certification Vendor:	Oracle
Exam Name:	Oracle RightNow CX Cloud Service 2012 Essentials
Exam Number:	1Z0-465
Exam Duration:	150 minutes
Related Certifications:	Oracle Applications OPN Certified Specialist
Certificate Validity Period:	No official data available
Exam Format:	Multiple Choice, Multiple Select
Available Languages:	English
Passing Score:	60%
Exam Price:	USD 245
Real Exam Qty:	80
Recommended Training:	RightNow Customer Portal Designer RightNow Customer Service Administration
Exam Registration:	Pearson VUE Oracle University
Sample Questions:	Oracle 1Z1-465 Sample Questions
Exam Way:	Proctored at Pearson VUE test centers or online proctored
Pre Condition:	No mandatory prerequisites; recommended hands-on experience and training
Official Syllabus URL:	https://education.oracle.com/oracle-rightnow-cx-cloud-service-2012-essentials/trackp_1949

Oracle 1Z1-465 Exam Syllabus Topics:

Section	Weight	Objectives
Feedback, Chat & Customer Portal	5%	- Chat and co-browse configuration - Customer Portal basics - Surveys and feedback management
Application Appearance	15%	- Agent scripts - Workspaces and navigation sets - Customizable menus and agent workflow
Site Configuration Administration	20%	- Custom fields and objects - Mailboxes and interface configuration - Business rules and standard text - Service level agreements
Answer Management Administration	18%	- Access levels and permissions - Knowledge base components - Search priority words and dictionaries
Oracle RightNow Overview	10%	- Purpose and components of Customer Experience
RightNow Analytics	8%	- Scheduled reports and dashboards - Standard and custom reports
Staff Management	12%	- Staff accounts and profiles - Password policies and security settings
Incident Management	12%	- Incident lifecycle and statuses - Guided assistance setup

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