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Oracle 1z1-981 is a certification exam for individuals who want to enhance their knowledge and expertise in implementing, configuring, and managing Oracle Cross-Channel Contact Center Cloud (CCCC) solutions. 1z1-981 exam is designed by Oracle for professionals who work with Oracle CCCC solutions and covers a wide range of topics essential for successful implementation and management of cloud-based contact center solutions.
The 1z1-981 exam is divided into several sections, including implementation, administration, and maintenance of the Oracle Cross-Channel Contact Center Cloud 2017. 1z1-981 exam covers a wide range of topics, including configuring the platform, implementing business rules and workflows, customizing interfaces, and setting up reporting and analytics. Candidates are expected to have a strong working knowledge of Oracle technologies, as well as a good understanding of contact center operations and management.
Oracle 1z1-981 exam, also known as the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials exam, is designed for professionals who want to gain expertise in implementing Oracle Cross-Channel Contact Center Cloud Services. 1z1-981 exam measures one's ability to implement and configure both inbound and outbound flows, manage cross-channel contact center performance, integrate with third-party applications, and maintain Cross-Channel Contact Center Cloud Services.
Oracle 1z1-981 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Related Certifications: | Oracle Service Cloud Certification Track |
| Available Languages: | English |
| Real Exam Qty: | 72 |
| Exam Price: | USD 245 |
| Certificate Validity Period: | 18 months |
| Exam Format: | Multiple Choice, Scenario-based, Drag and Drop |
| Passing Score: | 63% |
| Exam Duration: | 120 minutes |
| Recommended Training: | Oracle Cross-Channel Contact Center Cloud Implementation Training |
| Exam Registration: | Oracle University Exam Page Pearson VUE Oracle Registration |
| Sample Questions: | Oracle 1z1-981 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months of hands-on implementation experience with Oracle Service Cloud / Cross-Channel Contact Center Cloud |
| Official Syllabus URL: | https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2017-implementation-essentials/trackp_2892 |
Oracle 1z1-981 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core Business Objects and Customization | 20% | - Custom objects, fields, and workspaces - Variables, standard text, and templates - Incidents, contacts, and organizations |
| Automation and Process Models | 15% | - Custom Process Models (CPM) - Agent guidance and assistance tools - Business rules and workflows |
| Oracle Cross-Channel Contact Center Cloud Overview | 15% | - Architecture and core components - Service Console and Agent Desktop |
| Knowledge Advanced and Chat Integration | 15% | - Chat and co-browse setup - Engagement Cloud integration - Knowledge base configuration |
| Initial Setup and Configuration | 20% | - Queues, routing, and assignment rules - Global settings and message bases - User administration and profiles |
| Reporting, Analytics, and Integration | 15% | - Connect SOAP and REST web services - Desktop and third-party integrations - Creating and customizing reports |
By Martin
