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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Design Specialist (ACDS) Avaya Services Certifications (SME track) |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | Approximately 100–110 (commonly reported ~103) |
| Recommended Training: | Avaya Learning Official Training |
| Exam Registration: | Avaya Certification & Learning Portal |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Typically proctored certification exam (historically via Pearson VUE or Avaya Learning platform depending on program version and region) |
| Pre Condition: | Recommended prior experience with Avaya IP Office or SME communications solutions; ACIS-level knowledge is typically expected. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
| Topic 2: Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Topic 3: Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| Topic 4: SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
| Topic 5: Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?
A) Universal Messaging Service
B) Integrated Messaging
C) Visual Voice
D) Voicemail Display
2. For what is the "Primary Trans. IP Address" on LAN2 used?
A) Forward incoming IP packets without a service or session to the address if defined.
B) Define the default gateway to the interface.
C) A backup destination IP Address in case the main address is not accessible.
D) Assign more than one IP address to the interface.
3. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
A) "Agent1" cannot be used as a name for a CCR agent.
B) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
C) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
D) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
4. Which VoiceMail Pro to email service type is configured from the Voicemail Client under Preferences and General?
A) SNMP
B) UMS Web
C) MAPI
D) IMAP
5. After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
A) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
B) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
C) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
D) Upgrade Delta Server to the latest release using the IP Office Admin software.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
By Sarah
