To pass the Cisco 500-444 exam, candidates must have a good understanding of Cisco Contact Center Enterprise technologies and be able to demonstrate their knowledge through practical applications. They should also be familiar with the latest industry trends and best practices for implementing and troubleshooting Cisco Contact Center Enterprise solutions.
The Cisco 500-444 exam consists of 60-70 multiple-choice and scenario-based questions, and the time limit is 90 minutes. To pass the exam, candidates must achieve a passing score of 750 out of 1000. The Cisco 500-444 exam covers a wide range of topics, including CCE components and architecture, advanced routing options, media routing and queuing, reporting and analytics, and troubleshooting.
Cisco 500-444 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT) |
| Exam Number: | 500-444 |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Format: | Drag-and-Drop, Scenario-Based, Multiple Choice |
| Real Exam Qty: | 55-65 |
| Passing Score: | 700 out of 1000 |
| Exam Price: | $300 USD |
| Recommended Training: | Implementing Cisco Contact Center Enterprise (CCEI) Troubleshooting Cisco Contact Center Enterprise (CCET) |
| Exam Registration: | Cisco Official Exam Page Pearson VUE Registration |
| Sample Questions: | Cisco 500-444 Sample Questions |
| Exam Way: | Online Proctored or Onsite at Pearson VUE Test Centers |
| Pre Condition: | Recommended: 1-2 years of hands-on experience with Cisco CCE/PCCE solutions; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/cceit.html |
Cisco 500-444 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| PCCE Implementation Preparation | 30% | - Software Preparation - PCCE Deployment and Staging - Certificate Administration - Planning a PCCE Deployment |
| PCCE Implementation – Configuration | 30% | - Dial Plan Personalization - Single Sign-On (SSO) - Configuration to Validation - Scripting |
| Troubleshooting | 30% | - Applied CCE Troubleshooting - Flows and Process Review - Diagnostic Framework |
| PCCE Implementation Initialization | 10% | - CUIC, Live Data and Finesse Integration - PCCE Site Addition - Integration Wizard |
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By Cynthia

