Avaya 6002-1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam |
| Exam Number: | 6002-1 |
| Available Languages: | English, Japanese |
| Real Exam Qty: | 60–69 |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90–105 |
| Exam Price: | $125 USD |
| Passing Score: | 68%–70% |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Recommended Training: | Avaya Aura CM Messaging Implementation Implementing Avaya Aura Communication Manager R6.0 |
| Exam Registration: | Avaya Learning Center |
| Sample Questions: | Avaya 6002-1 Sample Questions |
| Exam Way: | Proctored online or onsite at authorized testing centers via Avaya Learning Partner network |
| Pre Condition: | Recommended: Hands-on experience with Avaya Aura Communication Manager, basic networking knowledge, and familiarity with Avaya implementation tools |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 6002-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Monitoring & Troubleshooting | 10% | - Backup and restore procedures - Common fault isolation and resolution - Alarm monitoring and logging - Gateway and endpoint troubleshooting |
| Topic 2: Features, Protocols & Interoperability | 15% | - SIP, H.323, and DCP protocols - Integration with Session Manager and third-party systems - Encryption and security settings - Shuffling, hairpinning, and media management |
| Topic 3: Avaya Aura Communication Manager R6.0 Installation & Deployment | 25% | - Server platforms and templates - System Platform and WebLM licensing - Survivable remote and duplex configurations - Software installation and upgrade procedures |
| Topic 4: CM Messaging Integration & Configuration | 20% | - Mailbox and user provisioning - Voice mail features and call coverage - CM Messaging server installation - Integration with Communication Manager |
| Topic 5: System Configuration & Administration | 30% | - Trunk groups, signaling, and call routing - IP endpoints, DCP, and SIP devices - SAT commands and system parameters - Media gateways and circuit packs |
Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:
1. The backup communication Manager, what two choices does the customer have? (Choose two)
A) Schedule backup
B) Backup/restore
C) Backup now
D) Backup/restore later
2. Which communication manager 6.0 command is used to add a new survivable
A) add surviveable-processor
B) add survivable-processor <node-name>
C) add survivable-processor core
D) add survivable-processor ess <node-name>
3. A customer has selected Avaya Aura CM_survremote_embedded template.
Which Avaya server should be used?
A) S8730 Server 8Gb RAM
B) S8300D Server
C) S8800 Server
D) S8510Server with 8GB RAM
4. A switch administrator wants to busyout trunk 530for maintenance and administration work however, there is one call active on port 5 of the trunk
Which command should be extended from SAT terminal to find out IP addresses and port of the near-end and far-end node of the auto connection?
A) Display trunk 53/5
B) Status port 53/5
C) Display trunk statistics 53/5
D) Status trunk 53/5
E) List trace port 53/5
5. Which circuit pack provides an IP Server interface in an Avaya G650 Gateway?
A) MM714
B) TN2312BP
C) MM711
D) TN2342Ac
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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By Faithe

