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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22213
Avaya 78200X exam covers a wide range of topics, including installing and configuring the Avaya IP Office™ Platform, managing users and their settings, configuring voicemail, handling call routing, and managing system security. 78200X exam also tests knowledge of troubleshooting and maintenance procedures, including procedures for identifying and resolving issues with specific features and components.
Avaya 78200X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office™ Platform Configuration and Maintenance Exam |
| Exam Number: | 78200X |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Avaya Certified Implementation Specialist - IP Office Platform (ACIS-7720) Avaya IP Office™ Platform Technical Associate Support (ASTA-3000) |
| Exam Format: | Scenario-based, Multiple-choice |
| Passing Score: | 70% |
| Available Languages: | English |
| Real Exam Qty: | 66-67 |
| Recommended Training: | Avaya IP Office Platform Configuration & Maintenance Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Exam Page |
| Sample Questions: | Avaya 78200X Sample Questions |
| Exam Way: | Online proctored or on-site at authorized Pearson VUE test centers |
| Pre Condition: | Recommended: Hold ACIS-7720 or equivalent experience; no mandatory prerequisite |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/22213 |
Avaya 78200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Application & Feature Configuration | 20% | - ARS, short codes, hunt groups and automated attendants - Voicemail Pro configuration - One-X Portal and unified communications |
| Installation & Implementation | 20% | - IP500 V2 hardware installation - IP Office Server Edition deployment - Initial system setup and configuration |
| System & User Configuration | 25% | - Management interfaces: Manager, Web Manager, System Status Application - User, extension, group and call routing configuration - System settings, time, network and security - Endpoint configuration: digital, SIP, soft clients |
| Maintenance, Troubleshooting & Upgrades | 15% | - Common issues and resolution procedures - Backup, restore and software updates - System monitoring, logs and diagnostics |
| Platform Architecture & Requirements | 20% | - Platform versions, options and specifications - System sizing and requirements for customer scenarios - Licensing and activation |
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