Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Certification Provider: ServiceNow
Corresponding Certification: Certified System Administrator

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Updated: Sep 28, 2026

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ServiceNow CSA exam covers a wide range of topics, including system administration fundamentals, user interface and navigation, data management, security, reporting and analytics, integrations, and workflow automation. CSA exam is designed to test the candidate's ability to configure, administer, and maintain the ServiceNow platform. CSA exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it.

ServiceNow CSA certification is an essential certification for ServiceNow administrators who want to demonstrate their knowledge and skills in the ServiceNow platform. ServiceNow Certified System Administrator certification is recognized by ServiceNow and is highly valued by employers. The benefits of becoming a certified ServiceNow CSA professional are numerous, including higher earning potential, a competitive edge in the job market, and the ability to provide better service to organizations.

Reference: https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator

ServiceNow CSA Exam Overview:

Certification Vendor:	F5
Exam Name:	BIG-IP Administration Control Plane Administration
Exam Number:	F5CAB4
Available Languages:	English
Exam Format:	Scenario-based Questions, Multiple Choice
Exam Duration:	30 minutes
Passing Score:	245
Real Exam Qty:	30
Related Certifications:	BIG-IP Administration Data Plane Configuration (F5CAB3) BIG-IP Administration Install, Initial Configuration, and Upgrade (F5CAB1) BIG-IP Administration Support and Troubleshooting (F5CAB5) BIG-IP Administration Data Plane Concepts (F5CAB2)
Certificate Validity Period:	2 years with 30-day grace renewal window
Exam Price:	US$50 (Certiverse Online Proctored), US$65 (Pearson VUE Test Center)
Recommended Training:	F5 Education Exam Support Article BIG-IP Administration Official Training Course
Exam Registration:	Certiverse Remote Proctor Registration Pearson VUE Test Center Registration F5 Official Exam Registration Page
Sample Questions:	ServiceNow CSA Sample Questions
Exam Way:	Online remote proctored via Certiverse; Physical test center proctored via Pearson VUE
Pre Condition:	No mandatory prerequisite exams; all five F5CAB series exams can be taken in any order to earn the F5 Certified Administrator, BIG-IP credential
Official Syllabus URL:	https://education.f5.com/exams/big-ip-administration-control-plane-administration-f5cab4

ServiceNow CSA certification is a valuable credential for IT professionals who specialize in ServiceNow administration. It provides them with the necessary skills and knowledge to effectively manage and administer ServiceNow instances, making them highly valued by employers. ServiceNow Certified System Administrator certification program is offered by ServiceNow and includes an exam that tests candidates' knowledge and skills in various areas. It also offers several benefits to certified professionals, including access to exclusive resources, networking opportunities, and recognition within the ServiceNow community.

ServiceNow CSA Exam Syllabus Topics:

Section	Objectives
Authentication & System Service Configuration	- System service status interpretation 1. Analyze netstat port listening status - Local and remote authentication methods 1. User and group access control management
UCS Archive Creation, Management & Restoration
High Availability Pair State Management	- Failover state monitoring and reporting 1. Force to offline procedure execution 2. Force to standby procedure execution - Device trust verification 1. Verify HA device trust status
Configuration Synchronization (Config Sync)	- Config sync status verification 1. Identify and resolve config sync errors
Log File Utilization for Event & Hardware Troubleshooting	- Log message severity and event interpretation - Key BIG-IP log file identification 1. LTM, secure, and audit log file usage scenarios
Device Upgrade Eligibility Assessment
Management Connectivity & Device Status Identification	- System status monitoring via GUI and TMSH 1. Interpret dashboard and network map status 2. Parse LCD panel warning indicators - Management IP and self-IP port lockdown configuration 1. Identify configured management IP address 2. Interpret port lockdown rules for self-IP

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