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SAP C_C4C14_1811 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C_C4C14_1811 |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP Cloud for Customer |
| Real Exam Qty: | 80 |
| Exam Price: | $549 USD |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Retired, no longer active; standard SAP associate validity 2 years when active |
| Passing Score: | 63% |
| Recommended Training: | SAP Official Learning Journey SAP Service Cloud Implementation Training |
| Exam Registration: | SAP Training Shop Pearson VUE |
| Sample Questions: | SAP C_C4C14_1811 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Service Cloud / Cloud for Customer; practical project experience recommended; no mandatory prerequisite exams |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c14_1811-sap-certified-application-associate--sap-service-cloud-1811-g/ |
Preparing for the SAP C-C4C14-1811 exam requires extensive knowledge of SAP Service Cloud and its various functionalities. Candidates need to have strong analytical skills as the exam demands the application of critical thinking and problem-solving skills. As this certification is updated regularly to align with the latest SAP Service Cloud updates, professionals need to remain updated with the latest trends and changes in the industry to stay competitive in the market.
To prepare for the SAP C_C4C14_1811 certification exam, candidates must have a good understanding of SAP Service Cloud solutions, as well as hands-on experience in implementing and configuring SAP Service Cloud applications. SAP also offers training programs that cover all the topics included in the certification exam, as well as practice tests that can help candidates measure their readiness for the exam. Upon passing the SAP C_C4C14_1811 certification exam, candidates are awarded the SAP Certified Application Associate - SAP Service Cloud 1811 certification, which can enhance their professional credibility and career opportunities.
SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installed Base | <8% | - Use in service tickets |
| Topic 2: Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Topic 3: Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Topic 4: Service Request Management | 12%-16% | - Service level agreements (SLA) - Escalation and routing rules - Create and process service tickets |
| Topic 5: Service Contracts | 8%-12% | - Entitlement determination - Contract creation and assignment |
| Topic 6: Reporting and Analytics | 8%-12% | - Basic custom reporting - Standard reports and dashboards |
| Topic 7: Warranty Management | <8% | - Warranty determination and processing |
| Topic 8: Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| Topic 9: Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
| Topic 10: User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Topic 11: Registered Products | <8% | - Use in service tickets |
By Maxwell
