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SAP Field Service Management software is a cloud-based solution that helps companies manage their field service operations. The software allows companies to manage their field service technicians, schedule appointments, and track service requests. It also provides real-time data and analytics to help companies optimize their field service operations.
SAP C_C4HFSM_91 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | English |
| Exam Price: | $500 USD / €450 EUR |
| Exam Duration: | 180 minutes |
| Passing Score: | 68% |
| Real Exam Qty: | 80-88 |
| Certificate Validity Period: | Retired, no longer active |
| Related Certifications: | SAP Certified Application Associate - SAP Field Service Management |
| Recommended Training: | SAP Training Shop SAP Learning Hub |
| Exam Registration: | SAP Certification Hub Pearson VUE |
| Sample Questions: | SAP C_C4HFSM_91 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Field Service Management concepts; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_c4hfsm_91-sap-certified-application-associate-sap-field-service-management-19q1 |
SAP C_C4HFSM_91 certification exam covers various topics related to SAP Field Service Management, such as the configuration of service resources, maintenance plans, and service contracts. It also includes topics related to mobile configuration, scheduling and dispatching, and analytics and reporting. Candidates will also be tested on their knowledge of the integration of SAP Field Service Management with other SAP solutions.
SAP C_C4HFSM_91 certification is an excellent way to advance your career in the field service management industry. Obtaining this certification provides recognition for the skills and knowledge needed to manage the service lifecycle in SAP Field Service Management solutions. It demonstrates to employers and clients that the certified individual has the necessary experience and expertise to provide excellent service to customers.
SAP C-C4HFSM-91 certification exam is designed for individuals who wish to validate their skills and knowledge in the field of SAP Field Service Management. SAP Certified Application Associate - SAP Field Service Management 19Q1 certification is ideal for professionals who want to demonstrate their ability to implement and configure the SAP Field Service Management solution to meet business requirements. C_C4HFSM_91 exam measures the candidate's knowledge of the solution's architecture, components, and functions.
SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting & Analytics | 14% | - Report templates and configuration - Data export and analysis - Standard reports and dashboards |
| Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Offline functionality and data synchronization - Field service mobile app features |
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
| Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Activity assignment and optimization - Crowd service and technician management |
| Integration & Extensibility | 14% | - Security and permissions - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA |
| Master Data Management | 12% | - Equipment, item, and service call setup - Organizational structure configuration - Partners, skills, and service contracts |
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