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The ITILSC-SOA certification exam consists of multiple-choice questions and is divided into eight sections. These sections cover topics such as service portfolio management, demand management, service level management, supplier management, and financial management. Each of these sections is designed to test the candidate's knowledge and skills in managing services and aligning them with the needs of the business. Passing this certification exam demonstrates that the candidate has the necessary skills to enhance the IT service offerings and customer satisfaction.
The ITIL ITILSC-SOA exam is a module that signifies practically applying SOA practices for the sake of ensuring the enabling of portfolio, service catalogue, service level, supplier, financial, and demand management. This test is in the stream of ITIL Service Capability and is composed of content for guiding specialists on best practices. The intention of SOA is to offer a helping hand to companies and individuals to get a profound awareness of the stages associated with the lifecycle concerning ITIL. They include service strategy, service transition, service design, service operation as well as CSI (Continual Service Improvement).
EXIN ITILSC-SOA (ITIL Service Capability Service Offerings and Agreements) exam is designed for individuals who want to improve their competency in IT service management processes. ITIL Service Capability Service Offerings and Agreements certification program is developed based on the IT Infrastructure Library (ITIL) framework that focuses on service design, delivery, and improvement. The ITILSC-SOA exam aligns with the Service Offerings and Agreements module of the ITIL intermediate level certification.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL Service Capability: Service Offerings and Agreements |
| Exam Number: | ITILSC-SOA |
| Exam Format: | Complex Multiple Choice, Scenario-Based, Gradient Scoring, Closed Book |
| Passing Score: | 28/40 (70%) |
| Real Exam Qty: | 8 |
| Exam Duration: | 90 minutes |
| Related Certifications: | ITIL Foundation Certificate in IT Service Management ITIL Expert in IT Service Management |
| Certificate Validity Period: | No formal expiration (ITIL v3 certification) |
| Available Languages: | English |
| Sample Questions: | EXIN ITILSC-SOA Sample Questions |
| Exam Way: | Online proctored or authorized test center. |
| Pre Condition: | ITIL Foundation Certificate in IT Service Management and completion of accredited SOA training (minimum contact hours required by the examination institute). |
| Official Syllabus URL: | https://www.exin.com/itil-certification/ |
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Supplier Management | - Supplier Lifecycle
|
| Business Relationship Management | - Customer and Business Relationships
|
| Organizing, Technology and Implementation | - Roles and Responsibilities
|
| Service Catalogue Management | - Catalogue Structure and Maintenance
|
| Demand Management | - Demand Analysis
|
| Service Level Management | - Service Agreements
|
| Financial Management for IT Services | - Financial Processes
|
| Service Portfolio Management | - Service Portfolio
|
| Introduction to Service Offerings and Agreements | - Service Management as a Practice
|
By Corey
