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Exam Code: MS-220
Exam Name: Troubleshooting Microsoft Exchange Online
Certification Provider: Microsoft
Corresponding Certification: Microsoft 365

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MS-220

Updated: Sep 03, 2026

No. of Questions: 107 Questions & Answers with Testing Engine

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Microsoft MS-220 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Troubleshooting Microsoft Exchange Online
Exam Number:MS-220
Exam Duration:120 minutes
Available Languages:French, Chinese (Simplified), German, Korean, Portuguese (Brazilian), Japanese, Spanish, English
Exam Format:Multiple choice, Multiple response, Case study, Scenario-based questions
Real Exam Qty:40-60
Related Certifications:Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Certificate Validity Period:1 year (Microsoft role-based certification renewal policy)
Exam Price:USD 165
Passing Score:700/1000
Sample Questions:Microsoft MS-220 Sample Questions
Exam Way:Online proctored or authorized Pearson VUE test center
Pre Condition:No mandatory prerequisite exam. Strong experience with Exchange Online, hybrid environments, PowerShell, and Microsoft 365 administration is recommended.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ms-220

Microsoft MS-220 exam covers a wide range of topics related to Exchange Online, including mailbox migration, mail flow, and recipient management. It also tests the candidate’s ability to troubleshoot issues related to Exchange Online Protection and Exchange Online Archiving. MS-220 exam is designed to test the candidate’s ability to diagnose and resolve issues related to Exchange Online, both on-premises and in the cloud.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Microsoft MS-220 exam is designed for IT professionals who are responsible for troubleshooting Microsoft Exchange Online, which is part of the Microsoft 365 suite of cloud-based services. MS-220 exam is intended for individuals who have experience in managing and maintaining Exchange Online, and who are knowledgeable about the features and functionality of the service. MS-220 exam focuses on the skills required to diagnose and resolve issues related to Exchange Online, including connectivity problems, performance issues, and email delivery problems.

Microsoft MS-220 (Troubleshooting Microsoft Exchange Online) Certification Exam is a certification program designed to test the skills and knowledge of IT professionals who work with Microsoft Exchange Online. MS-220 exam measures the ability of IT professionals to troubleshoot, diagnose, and resolve issues within a Microsoft Exchange Online environment.

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
- Troubleshoot Connectivity and Authentication
  • 1. Modern authentication issues
  • 2. Client access rules
  • 3. Autodiscover issues
  • 4. Outlook connectivity problems
- Troubleshoot Calendaring Issues
  • 1. Calendar permissions
  • 2. Mailbox and calendar diagnostics
  • 3. Delegation issues
- Troubleshoot Mobile Device Issues
  • 1. ActiveSync connectivity
  • 2. Device access rules
  • 3. ABQ list analysis
  • 4. Mobile synchronization logs
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Mail Flow Issues with External Systems
  • 1. Analyze SMTP protocol logs
  • 2. Troubleshoot SMTP relay issues
  • 3. Troubleshoot hybrid mail flow
  • 4. Troubleshoot SMTP certificate issues
  • 5. Troubleshoot DNS-related issues
- Troubleshoot Other Mail Flow Issues
  • 1. Analyze attachment blocking rules
  • 2. Interpret NDR data
  • 3. Identify triggered transport rules
  • 4. Troubleshoot inbox rules
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Analyze spam classifications
  • 2. Troubleshoot anti-spam policies
  • 3. Troubleshoot quarantined messages
  • 4. Validate SPF, DKIM, and DMARC
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Troubleshoot delivery delays
  • 2. Review and interpret message headers
  • 3. Troubleshoot send and receive issues
  • 4. Analyze mail flow rules and routing policies
  • 5. Review and interpret message trace results
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Public Folder Issues
  • 1. Public folder access
  • 2. Hybrid public folder access
  • 3. Mail-enabled public folders
- Troubleshoot Recipient Issues
  • 1. Address lists
  • 2. Recipient configuration
- Troubleshoot Organization-wide Settings
  • 1. Allowed file types
  • 2. Address book policies
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Migration endpoint creation issues
  • 2. Failed migrations
  • 3. Move request analysis
  • 4. Public folder migration issues
  • 5. Slow migrations
  • 6. Data Consistency Score issues
- Troubleshoot Hybrid Configuration Issues
  • 1. Remote recipient synchronization issues
  • 2. Free/busy sharing issues
  • 3. Hybrid Configuration Wizard issues
  • 4. Hybrid mail flow issues
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Retention Issues
  • 1. MRM diagnostics and message properties
  • 2. Retention tags and actions
  • 3. Retention age calculation
  • 4. Retention policy application issues
- Troubleshoot Compliance Issues
  • 1. eDiscovery permissions and actions
  • 2. Retention policies
  • 3. Mailbox holds and recoverable items
  • 4. Search and purge email messages
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. S/MIME troubleshooting
  • 2. Encryption-related mail flow rules
  • 3. Protected message handling
  • 4. External recipient access issues
  • 5. Encryption and decryption issues

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