Last Updated: Jul 26, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Architecture and Platform Overview | 10-15% | - Core component relationships and functions - Architecture components and integration - System platform positioning and deployment models |
| Topic 2: Avaya Aura Session Manager | 20-25% | - Entity and adaptation module setup - SIP routing and policy configuration - Session management and dial patterns |
| Topic 3: Avaya Aura System Manager | 15-20% | - Certificate and security management - Software updates and system maintenance - Inventory and user management |
| Topic 4: Troubleshooting and System Support | 10-15% | - Common fault resolution - Performance monitoring and health checks - Log analysis and diagnostic tools |
| Topic 5: Messaging and Media Services | 10-15% | - Audio/video integration and media handling - Media Server components and DSP resources - Avaya Aura Messaging configuration |
| Topic 6: Avaya Aura Communication Manager | 20-25% | - Feature management and maintenance - Call processing and routing - Configuration and administration |
1. Which additional area may require trouble-shooting for a remote worker connected to a public network, over an office worker connected to the corporate private network?
A) Session Border Controller configuration
B) System Parameters ip options in Communication Manager
C) System Manager SIP User Communication Profile (remote worker settings)
D) Media Server (AAMS) Public Network settings
2. After completing Discipline 2 ?Describe the Problem of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
A) Discipline 3 ?Develop Interim Containment Actions
B) Discipline 3 ?Implement a Work-around
C) Discipline 3 ?Prevent Recurrences
D) Discipline 3 ?Implement Corrective Actions
3. After implementation, Avaya Aura Session Manager (SM) replication status is Not Polling, and both replica nodes are not reachable. The network connectivity has been verified, although Avaya Aura System Manager (SMGR) cannot connect to SM, but can connect other network components. Based on an analysis of what is working and not working, where should the administrator try to isolate the issue?
A) Avaya Aura System Manager (SMGR)
B) Avaya Aura Session Manager (SM)
C) Avaya Aura Utility Server (US)
D) Avaya Aura Communication Manager (CM)
4. Which two statements describe steps for searching for an Avaya Aura System Manager (SMGR) log containing the phrase 'down'? (Choose two.)
A) Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type 'down' into the Message box, then click on Apply.
B) Navigate to Home / Services / Events / Logs / Log Harvester, then click on Harvest logs, then type 'down' into the text contains box, then click on Apply.
C) Navigate to Home / Services / Events / Logs / Log Settings, then click on 'text search' and then type 'down' into the text search box, then click on Apply.
D) Export the entire log file to your local PC, and then locally search with an application.
5. Avaya support is monitoring a telephone system that is going down several times per day. They discovered a software error that keeps triggering an auto restart. Which command can be used to determine the root cause?
A) display initcauses
B) display restart all
C) display interchangestatus
D) display reset 4 all
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: A |
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