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Avaya 6002.1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: CM Messaging Integration & Configuration20%- Integration with Communication Manager
- Mailbox and user provisioning
- Voice mail features and call coverage
- CM Messaging server installation
Topic 2: System Configuration & Administration30%- Trunk groups, signaling, and call routing
- IP endpoints, DCP, and SIP devices
- SAT commands and system parameters
- Media gateways and circuit packs
Topic 3: Features, Protocols & Interoperability15%- SIP, H.323, and DCP protocols
- Encryption and security settings
- Shuffling, hairpinning, and media management
- Integration with Session Manager and third-party systems
Topic 4: Maintenance, Monitoring & Troubleshooting10%- Backup and restore procedures
- Common fault isolation and resolution
- Alarm monitoring and logging
- Gateway and endpoint troubleshooting
Topic 5: Avaya Aura Communication Manager R6.0 Installation & Deployment25%- Survivable remote and duplex configurations
- Software installation and upgrade procedures
- Server platforms and templates
- System Platform and WebLM licensing

Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:

1. Which Ethernet port on S8800 server is connected to the customer network?

A) ETH0
B) ETH2
C) ETH1
D) ETH3


2. A user at extension 1111 complaints that when dialing extension 2222, the call is the call is unexpectedly answered by a person at extension 3333. All other calls made are connected as expected. There is not display on the phone. While at the SAT, the technician has the user repeat the call to extension 2222
Which command identifies the reason this phone call is behaving in the expected way?

A) List trace station 1111
B) Status station 1111
C) Display station 3333
D) List trace station 3333


3. Which Ethernet port on S8800 server is for server duplication?

A) ETH0
B) ETH2
C) ETH1
D) ETH3


4. To confirm that a survivable server is currently registered to the main CM servers, using the SAT. Which command should be entered

A) Status survivable-processors
B) Status ess clusters
C) Display survivable-processors
D) Status ess port-networks


5. A customer has a communication Manager R6.0 system with IP phones and some older TDM phone, and says there is no dial tone for all of the IP phones. All of the hardware has been verified to be working properly.
Which two steps can be taken to identify the cause of problem? (Choose two)]

A) Verify that the processor Ethernet mode is enabled in the Server.
B) Verify that the TN2602 Media resources circuit pack has the correct IP settings.
C) Set a static IP address on a laptop and see if the server can be pined
D) Set a static IP address on a laptop and see if the TN2602 Media Resource circuit pack can be pinged.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A
Question # 3
Answer: D
Question # 4
Answer: A
Question # 5
Answer: B,D

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