NEW 2026 Certification Sample Questions Order-Management-Administrator Dumps & Practice Exam
Order-Management-Administrator Deluxe Study Guide with Online Test Engine
Salesforce Order-Management-Administrator Exam Syllabus Topics:
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NEW QUESTION # 24
A company sells its products in kits. The company wants the kits to remain grouped together during returns in Order Management so that all parts of the kit are accounted for.
What should theadministrator recommend?
- A. Track the individual kit items using custom attributes
- B. Add a suffix to the Stock Keeping Unit of the Product which represents Kit status
- C. Pass the data as is. Order Management will handle the kit.
- D. Add a custom attribute to the order header only
Answer: A
Explanation:
The best way for the administrator to recommend tracking the kits so that they remain grouped together during returns in Order Management is to use custom attributes. Custom attributes are fields that can be added to objects to store additional information that is not available in standard fields. The administrator can create custom attributes for the Order Item Summary object to indicate whether an item is part of a kit, and what are the other items in the kit. This way, the kits can be easily identified and handled during returns. Verified References:https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp
/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html
NEW QUESTION # 25
A company has multiple fulfillment centers that they want to utilize when orders are fulfilled. The administrator is tasked with minimizing the distance from fulfillment center to delivery location. How can this be accomplished?
- A. Ask a developer to create an Apex Action that can determine the closest fulfillment location
- B. Add the "Order Routing Rank By Closest Distance" action to the fulfillment flow
- C. Create a Workflow Rule on the Fulfillment Order object that utilizes the Order Management workflow field update actions
- D. Modify the Fulfillment Location Search process to search by closes! distance instead of least number of splits
Answer: B
Explanation:
The best way for the administrator to accomplish this task is to add the "Order Routing Rank By Closest Distance" action to the fulfillment flow. This action is a flow core action that ranks the fulfillment locations by their distance from the delivery location, and returns a list of ranked locations. The administrator can use this action to find the optimal fulfillment location for each order based on proximity. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_order_routing_rank_by_closest_distance.htm&type=5
NEW QUESTION # 26
Where should a service agent go first to initiate changes related to an Order in Order Management?
- A. Order Summary Details
- B. Order Details
- C. Change Order Details
- D. Fulfillment Order Details
Answer: A
Explanation:
A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference: Order Management Console, Order Management Lifecycle
NEW QUESTION # 27
A company has an external system that stores client accounting data but they want to be able to search for this data within Salesforce. What three steps should the administrator take to implement thisfunctionality?
- A. Create an automated import of the external data using the Job Scheduler
- B. Create an automated data capture (or the external system
- C. Create an External Object for each fable of accounting data in the external system
- D. Create an Indirect Lookup field to connect to the Account
- E. Create an External Data Source pointing to the external system's database
Answer: C,D,E
Explanation:
Three steps that the administrator should take to implement this functionality are:
Create an External Data Sourcepointing to the external system's database. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an External Data Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases.
Create an External Object for each table of accounting data in the external system. An External Object is a type of custom object that maps to a table in an external system. The administrator can create an External Object for each table of accounting data that they want to access from Salesforce, and define its fields and relationships accordingly.
Create an Indirect Lookup field to connect to the Account. An Indirect Lookup field is a type of custom field that links a child External Object record to a parent standard or custom object record. The administrator can create an Indirect Lookup field on the External Object that references the Account object, and specify the external column name and value that match the Account ID.
Verified References: https://help.salesforce.com/s/articleView?id=sf.external_object_overview.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.external_object_relationships.htm&type=5
NEW QUESTION # 28
When a new Payment Summary is created, an email should be sent to the owner of the associated account and an approval after review should be required. What three steps should the administrator do to implement this functionality?
- A. Create an approval process on the Payment Summary object
- B. Create a flow to send an email to the owner of the associated account when a payment summary is created
- C. Create an email template
- D. Create a trigger flow when the payment summary is created with an email flow node
- E. Create an email alert action
Answer: A,C,E
Explanation:
Explanation
Three steps that the administrator should do to implement this functionality are:
Create an email template. An email template is a reusable message that contains merge fields that are populated with data from records when the email is sent. The administrator can create an email template for the Payment Summary object that includes information such as the payment amount, date, status, etc.
Create an email alert action. An email alert action is a type of action that sends an email to one or more recipients when a flow executes. The administrator can create an email alert action that uses the email template created in the previous step and sends it to the owner of the associated account when a new Payment Summary is created.
Create an approval process on the Payment Summary object. An approval process is a way to automate the approval of records based on certain criteria and actions. The administrator can create an approval process on the Payment Summary object that requires an approval after review from a designated approver.
Verified References: https://help.salesforce.com/s/articleView?id=sf.email_templates_create.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_action_email.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_creating_approval_processes.htm&type=5
NEW QUESTION # 29
What is the required amount of test codecoverage when deploying an Apex class?
- A. 0.75
- B. 0.65
- C. 0.85
- D. 0.55
Answer: A
Explanation:
The required amount of test code coverage when deploying an Apex class is 75%. This means that at least
75% of the Apex code must be covered by unit tests, and all of those tests must complete successfully.
Verified References:https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode
/apex_deploying_ant_deploy.htm
NEW QUESTION # 30
A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?
- A. One Fulfillment Order
- B. One Fulfilment Order per item in the order, totaling 10
- C. One Fulfillment Order per Fulfillment Location, totaling 2
- D. One Fulfillment Order pet destination, totaling 3
Answer: D
Explanation:
The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shipped to three different locations, three Fulfillment Orders are created for each destination. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
NEW QUESTION # 31
Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, which other Object besides Order also needs to be extended?
- A. Change Order
- B. Order Summary
- C. Delivery Groups
- D. Payment Summary
Answer: B
Explanation:
Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, besides Order, the other object that also needs to be extended is Order Summary. An Order Summary is a record that stores information about an order, such as the total amount, the number of items, and the fulfillment status. An Order Summary is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. To extend an object in Order Management, an administrator can create custom attributes on that object that match the API name and data type of the corresponding attributes in B2C Commerce. Reference: Order Management Objects
NEW QUESTION # 32
Universal Containers (UC) is evaluating Salesforce Order Management for managing its overarching process because their current system is written mostly in Apex code and has proved difficult to modify, deploy and debug. What are three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data?
- A. It will notify the admin before a third party integration's data interface has changed
- B. Because it is visual it is also self-documenting as changes are made
- C. The admin can attach a debugger to live customer sessions
- D. The admin can easily debug specific business cases visually.
- E. It allows for non-coding members of staff to contribute suggestions for optimizations and better overall customer experience
Answer: B,C,D
Explanation:
Three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data are:
The admin can attach a debugger to live customer sessions. This allows the admin to monitor and troubleshoot the flow execution in real time, without affecting the customer experience or data integrity.
The admin can easily debug specific business cases visually. This allows the admin to test the flow with different input values and see how the flow behaves in a graphical interface, without writing any code.
Because it is visual it is also self-documenting as changes are made. This allows the admin to easily understand and maintain the flow logic, as well as track the changes and versions of the flow.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
NEW QUESTION # 33
Some admins are exploring the optimal Data Model for their QMS Org. What should be considered when choosing between Person Accounts vs Contacts?
- A. Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions
- B. Person Accounts once enabled can be rolled back
- C. Person Accounts are appropriate for B2B transactions while Account-Contact model is appropriate for B2C transactions
- D. Person Accounts once enabled cannot be rolled back and makes changes to the data model
Answer: A
Explanation:
The correct statement about Person Accounts and Contacts is that Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions. A Person Account is a type of account that represents an individual consumer, rather than a business or organization. A Person Account combines the features and fields of both the Account and Contact objects, and it does not require a Contact record to be associated with it. A Person Account is suitable for B2C transactions, where the customers are individual consumers who purchase products or services for personal use. An Account-Contact model is a type of data model that represents a business or organization as an account, and its employees or affiliates as contacts. An account can have many contacts associated with it, but a contact can only belong to one account. An Account-Contact model is suitable for B2B transactions, where the customers are businesses or organizations that purchase products or services for professional use. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.accounts_person.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.accounts_contacts.htm&type=5
NEW QUESTION # 34
A customer wants to change the layout of the out of the box Order Summary Lightning Record Page to three columns instead of two. How can an administrator satisfy this requirement?
- A. Create a new Lightning Record Page and select the ThreeRegions template
- B. Change the page layout template to Three Regions in the layout editor
- C. Edit the Lightning Record Page and change the Template lo Three Regions
- D. Add another column component lo the existing Lightning Record Page
Answer: C
Explanation:
The bestway for the administrator to satisfy this requirement is to edit the Lightning Record Page and change the Template to Three Regions. A Lightning Record Page is a type of page that displays details and related information about a specific record in Lightning Experience or Salesforce mobile app. A Lightning Record Page can be customized using the Lightning App Builder, which is a tool that allows administrators to drag and drop components onto a page layout. A Template is a predefined layout that determines how components are arranged on a page. A Three Regions template is a type of template that divides the page into three columns or regions. The administrator can edit the Lightning Record Page for the Order Summary object, and change the Template to Three Regions in the Lightning App Builder. Verified References: https://help.
salesforce.com/s/articleView?id=sf.lightning_app_builder_customize_lex_pages.htm&type=5https://help.
salesforce.com/s/articleView?id=sf.lightning_app_builder_templates.htm&type=5
NEW QUESTION # 35
Which three statements are true about change sets?
- A. Change sets can only be sent between orgs that are affiliatedwith a production org
- B. A change request should be created when the admin wants to send customizations from the current org to another org
- C. Sending a change set between two orgs requires a deployment connection
- D. Changes can be deployed to any instance of Salesforce as long as the destination has approved it
- E. Change sets can contain only modifications made through the Setup menu
Answer: A,C,E
Explanation:
Three statements that are true about change sets are:
Sending a change set between two orgs requires a deployment connection. A deployment connection is a link between two orgs thatallows one org to send change sets to another org.
Change sets can only be sent between orgs that are affiliated with a production org. A production org is an org that is used for live operations and data, and it can have one or more sandbox orgs that areused for development and testing. Change sets can only be sent from a sandbox org to its associated production org, or from one sandbox org to another sandbox org that shares the same production org.
Change sets can contain only modifications made throughthe Setup menu. A change set is a collection of metadata components that can be deployed from one org to another. Metadata components are customizations that are made through the Setup menu, such as custom objects, fields, workflows, etc.
Verified References: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_components.htm&type=5
NEW QUESTION # 36
An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?
- A. Fulfillment Error
- B. Order Summary Exception
- C. Process Exception
- D. Order Error
Answer: C
Explanation:
The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm&type=5
NEW QUESTION # 37
Which three objects are likely to get created in Order Management as an order progresses through its lifecycle?
- A. Return Order
- B. rmaorder
- C. Replacement Order
- D. Fulfillment Order
- E. Change Order
Answer: A,D,E
Explanation:
Explanation
Three objects that are likely to get created in Order Management as an order progresses through its lifecycle are:
Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.
Return Order. A Return Order is a record that represents a return request for an order or part of an order.
A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
Change Order. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
NEW QUESTION # 38
Universal Containers (UC) is evaluating Salesforce Order Management for managing its overarching process because their current system is writtenmostly in Apex code and has proved difficult to modify, deploy and debug. What are three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data?
- A. It will notify the admin before a third party integration's data interface has changed
- B. Because it is visual it is also self-documenting as changes are made
- C. The admin can attach a debugger to live customer sessions
- D. The admin can easily debug specific business cases visually.
- E. It allows for non-coding members of staff to contribute suggestions for optimizations and better overall customer experience
Answer: B,C,D
Explanation:
Three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data are:
The admin can attach a debugger to live customersessions. This allows the admin to monitor and troubleshoot the flow execution in real time, without affecting the customer experience or data integrity.
The admin can easily debug specific business cases visually. This allows the admin to test the flow with different input values and see how the flow behaves in a graphical interface, without writing any code.
Because it is visual it is also self-documenting as changes are made. This allows the admin to easily understand and maintain the flow logic, as wellas track the changes and versions of the flow.
Verified References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
NEW QUESTION # 39
What type of relationship exists between FulfillmentOrder and Location?
- A. One-to-Many Lookup (Location) FulfilledFrom Location Id
- B. Junction (Many to Many)
- C. Many-to-One Lookup (Location) Fulfil led from Location Id
- D. One-to-One Lookup (Location) FulfilledFrom Location
Answer: C
Explanation:
The type of relationship that exists between FulfillmentOrder and Location is Many-to-One Lookup (Location) FulfilledFrom Location Id. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. A Many-to-One relationship means that many child records can be related to one parent record, but not vice versa. In this case, a FulfillmentOrder has a Lookup field named FulfilledFrom Location Id that references a Location record. A Location is a record that represents a physical location from which order product items are fulfilled, such as warehouses and retail stores. A Location can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Location. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_location.htm&type=5
NEW QUESTION # 40
An administrator suspects that recent changes to a flow have created a defect. The administrator wants to test the flow with input data that they believe will cause the error. What can the developer do next?
- A. Open the Flow and select Attach to Live Session. Provide the Session Id. Select Attach
- B. Open the Flow and select Attach to Live Session and Provide the Order Number
- C. Open the Flow, Select Debug, Provide the input values, Select Run
- D. Open the Flow, Select Debug with inputs. Provide the input values, select Run
Answer: D
Explanation:
Debugging a flow with input data allows the administrator to test the flow with specific values and see how the flow behaves. The Debug with inputs option is available in the Flow Builder toolbar and lets the administrator provide input values for each flow variable before running the flow. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
NEW QUESTION # 41
A user is encountering an error when attempting to save an Account record. What can an administrator use to research the issue?
- A. The Problems tab within the developer console
- B. Lightning Logs within Setup
- C. A user trace flag and debug log on the affected user
- D. The Chrome Dev Tools Console
Answer: C
Explanation:
Explanation
The best way for an administrator to research the issue when a user is encountering an error when attempting to save an Account record is to use a user trace flag and debug log on the affected user. A user trace flag enables debug logging for a specific user, and a debug log captures database operations, system processes, and errors that occur when executing a transaction or running unit tests. The administrator can use these tools to identify the root cause of the error and fix it accordingly. Verified References:
https://help.salesforce.com/s/articleView?id=sf.code_add_users_debug_log.htm&type=5https://help.salesforce.c
NEW QUESTION # 42
An administrator is tasked to utilize a Product Price Book which is managed on an external platform. How can the administrator meet this requirement?
- A. Go to Setup. Order settings, and select Enable Optional Price Books for Orders
- B. This is not possible, all Products require a Pricebook Entry
- C. Edit the Product page layout to make the Pricebook field not require
- D. Create an External Data Source in Setup which references the external platform where the Pricebook is held
Answer: D
Explanation:
Explanation
The best way for the administrator to meet this requirement is to create an External Data Source in Setup that references the external platform where the Pricebook is held. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an External Data Source using the Lightning Connect OData 2.0 or
4.0 adapters, which support read-only access to data in relational databases. This way, the administrator can access the Product Price Book data from the external platform without importing it into Salesforce. Verified References:https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm&type=5
NEW QUESTION # 43
Which object record Is created when customer returns a product after fulfillment?
- A. Order Summary Adjustment
- B. Fulfillment Order
- C. Return Order
- D. Payment Order Summary
Answer: C
Explanation:
Explanation
The object record that is created when customer returns a product after fulfillment is Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
NEW QUESTION # 44
An administrator is attempting to automatically create process exceptions for the Fulfillment Order object.
When does the Create Process Exception flow get triggered?
- A. On a daily basis using Schedule Jobs in Setup
- B. A Fulfillment Order or Order Summary object are modified and any modification meets the error criteria
- C. A Process Exception Event is fired
Answer: C
NEW QUESTION # 45
A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?
- A. One Fulfillment Order
- B. One Fulfilment Order per item in the order, totaling 10
- C. One Fulfillment Order per Fulfillment Location, totaling 2
- D. One Fulfillment Order pet destination, totaling 3
Answer: D
Explanation:
The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shippedto three different locations, three Fulfillment Orders are created for each destination. Verified References:https://help.salesforce.com/s
/articleView?id=sf.order_management_fulfillment_order.htm&type=5
NEW QUESTION # 46
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