Last Updated: Sep 11, 2026
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| Section | Objectives |
|---|---|
| System Administration and Maintenance | - System configuration management
|
| Cisco Contact Center Enterprise Architecture | - Integration and call flow design
|
| Reporting and Troubleshooting | - Issue diagnosis and troubleshooting
|
| Chat and Email Implementation | - Chat deployment and configuration
|
| Cisco Finesse and Agent Experience | - Agent desktop configuration
|
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