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Last Updated: Aug 03, 2026

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The ITIL 4 Foundation exam consists of 40 multiple-choice questions and is timed at 60 minutes. A passing score is 65% (or 26 correct answers out of 40). ITILFNDv4 exam can be taken in-person at an authorized Pearson VUE testing center or online through Pearson VUE Remote Proctoring. ITILFNDv4 exam fee varies by location and delivery method.

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EXIN ITILFND_V4 Exam is a multiple-choice exam that consists of 40 questions, and the passing score is 65%. ITILFNDv4 exam covers a wide range of topics, including the service value system, the four dimensions of service management, the service value chain, and the ITIL practices. ITILFNDv4 exam duration is 60 minutes, and it can be taken online or in-person at an accredited training center.

The ITIL 4 Foundation exam is intended for professionals working in IT service management, including IT leaders, IT support staff, IT project managers, and IT consultants. ITILFNDv4 exam is ideal for those seeking to enhance their knowledge and skills in IT service management and demonstrate their proficiency in ITIL 4 best practices. Upon passing the exam, professionals can become certified ITIL 4 Foundation practitioners and improve their career prospects in IT service management.

EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Service Value System20%- Service value chain
  • 1. Engage
    • 2. Deliver and support
      • 3. Obtain/build
        • 4. Improve
          • 5. Design and transition
            • 6. Plan
              - Governance
              - Purpose and components
              - Continual improvement
              Topic 2: ITIL Practices30%- Technical management practices
              • 1. Deployment management
                • 2. Infrastructure and platform management
                  • 3. Software development and management
                    - Service management practices
                    • 1. Problem management
                      • 2. Capacity and performance management
                        • 3. Incident management
                          • 4. Change enablement
                            • 5. Availability management
                              • 6. Service level management
                                • 7. Service request management
                                  • 8. Business continuity management
                                    - General management practices
                                    • 1. Relationship management
                                      • 2. Supplier management
                                        • 3. Information security management
                                          • 4. Continual improvement
                                            Topic 3: Key Concepts of Service Management15%- Value, value co-creation, stakeholders
                                            - Services, service offerings, service relationships
                                            - Service management as a practice
                                            Topic 4: Technology and Information Management10%- Information management principles
                                            - Role of technology in service management
                                            Topic 5: Organizational Structure and Roles10%- Key roles and responsibilities
                                            - Teams and groups
                                            Topic 6: ITIL Guiding Principles15%- Start where you are
                                            - Optimize and automate
                                            - Think and work holistically
                                            - Keep it simple and practical
                                            - Progress iteratively with feedback
                                            - Focus on value
                                            - Collaborate and promote visibility

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