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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Wie viele Personen sollten für einen im RACI-Modell definierten Prozess verantwortlich sein?

A) Nur einer - der Prozessarchitekt
B) Beliebig viele, um die Aktivität abzuschließen
C) Nur einer - der Prozessverantwortliche
D) Zwei - der Prozesseigner und der Prozess-Enactor

2. Service Assets dienen der Wertschöpfung. Welche der folgenden Arten von Service-Assets sind MAJOR?

A) Dienste und Infrastruktur
B) Dienstprogramm und Garantie
C) Ressourcen und Funktionen
D) Anwendungen und Infrastruktur

3. Was ist der Einstiegspunkt oder die erste Ebene des V-Modells?

A) Kunden- / Geschäftsanforderungen
B) Service Release
C) Serviceanforderungen
D) Servicelösung

4. "Service Management besteht aus einer Reihe spezialisierter organisatorischer Funktionen, mit denen Kunden einen Mehrwert in Form von Services erzielen können." Zu diesen speziellen organisatorischen Fähigkeiten gehören: Welche der folgenden Funktionen?

A) Märkte und Kunden
B) Funktionen und Prozesse
C) Menschen, Produkte und Technologie
D) Anwendungen und Infrastruktur

5. Welche der folgenden Fragen hilft die Anleitung in der Servicestrategie zu beantworten?
1.Welche Dienstleistungen sollen wir anbieten und wem?
2.Wie unterscheiden wir uns von konkurrierenden Alternativen?
3.Wie schaffen wir Wert für unsere Kunden?

A) 3onfy
B) nur 1
C) Alle oben genannten
D) 2 nur

Solutions: