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Last Updated: Sep 09, 2026
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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reporting | 10% | - Use Loyalty Management reporting features - Analyze member engagement and program performance - Monitor loyalty metrics and KPIs |
| Topic 2: Member Management | 20% | - Create and manage loyalty program members - Configure member tiers and benefits - Manage member enrollment and registration - Implement member lifecycle stages |
| Topic 3: Loyalty Program Configuration | 25% | - Configure earning and redemption rules - Implement program mechanics and journey milestones - Design tier structures and qualification criteria - Set up loyalty programs, rules, and promotions |
| Topic 4: Partner Management | 10% | - Manage partner program participation - Set up partner earning and redemption rules - Configure loyalty partners and relationships |
| Topic 5: Points and Rewards Management | 20% | - Configure reward types and catalogs - Process point transactions (earning, redeeming, adjusting) - Implement point expiration and adjustment rules - Manage loyalty currency (points) operations |
| Topic 6: Loyalty Management Fundamentals | 15% | - Identify key business outcomes loyalty management drives - Describe the core concepts of loyalty management - Explain loyalty program types and structures |
Salesforce Loyalty Management Accredited Professional Sample Questions:
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Loyalty Program Member page
- B. Account page
- C. Contact page
- D. Transaction Journal
- E. Loyalty Program Member Related List
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
- A. Cumulative Promotion
- B. Joint Promotion
- C. Aggregate Promotion
- D. Standard Promotion
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?
- A. Setup the Member NPS Dashboard
- B. Setup the Loyalty Program as Primary
- C. Setup the Member Preferences Embedded Dashboard
- D. Setup the Member Summary Embedded Dashboard
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?
- A. Salesforce Service Cloud
- B. Third-party Customer Data Platform (CDP)
- C. Salesforce Marketing Cloud
- D. Supplier and Partner Ecosystem
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
An Administrator needs to analyze the performance of the Loyalty Program.
What Loyalty Analytics permission does a System Administrator need to set up and customize?
- A. Data Pipeline User
- B. CRM Analytics User
- C. Loyalty Analytics User
- D. CLAAnalytics Base Admin
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
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