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Microsoft MB-910 exam is a great way to demonstrate your knowledge and skills in Microsoft Dynamics 365. Whether you are new to the platform or looking to advance your career, this certification can help you achieve your goals. With the right preparation and study materials, you can pass the MB-910 exam and become a certified Dynamics 365 professional.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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The MB-910 exam is a computer-based test that can be taken at a Microsoft testing center or online from the comfort of your home or office. MB-910-Deutsch exam consists of multiple-choice questions and is timed at 90 minutes. To pass the exam, you must score at least 700 out of 1000. MB-910-Deutsch exam fee is $165, and you can register for the exam on the Microsoft website. If you fail the exam, you can retake it after a waiting period of 24 hours.
| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Core features and scheduling capabilities - Work order lifecycle and resource management - Mobile app and offline functionality |
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Common features and navigation - Security and access control - Data management and reporting basics - Integration with Microsoft Power Platform |
| Describe Dynamics 365 Customer Service | 20-25% | - Case management lifecycle - SLA and routing rules - Knowledge base and entitlements - Unified service desk and channels - Key components and use cases |
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Marketing forms, pages, and segments - Integration with Copilot - Capabilities and use cases - Lead generation and qualification - Event management features - Email marketing and customer journeys |
| Describe Dynamics 365 Sales | 20-25% | - Lead and opportunity management processes - Sales accelerators and forecasting - Product catalog, price lists, and unit groups - Quote, order, and invoice lifecycle - Business process flows - Core capabilities and business scenarios |
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