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Salesforce Certified Slack Consultant Sample Questions:

1. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A) Two workspaces - a general global workspace and an external workspace
B) Two workspaces - a general global workspace and a social workspace
C) Three workspaces - a general global workspace, an external workspace and a social workspace
D) One global workspace for all collaboration

2. Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?

A) Enable session duration in org SSO settings to have a session duration of 720 hours.
B) Enable session duration in org security settings to have a session duration of 30 calendar days.
C) Enable session duration in org SSO settings to have a session duration of 30 calendar days.
D) Enable session duration in org security settings to have a session duration of 720 hours.

3. You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A) Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
B) Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
C) Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
D) Create a Sales and Marketing workspace for employees to collaborate on projects together.

4. You are preparing to deliver a live Slack User Essentials session this afternoon and you want to ensure your demo environment is properly set up.
Which resource should you consult to ensure you are prepared to successfully demonstrate Slack features throughout the training?

A) Presentation slide deck
B) Self-serve materials
C) Pre-course checklist
D) Training channel

5. Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?

A) Leverage a Workflow Builder template to automatically ask teammates to post updates in channel.
B) Integrate a project management tool into Slack for teammates to fill out their latest progress prior to the sync.
C) Request teammates to share their updates in the project channel.
D) Use huddles for everyone to join the 9 a.m. meeting and share their updates.

Solutions: