Exam Code: 000-028
Exam Name: Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions 2009
Certification Provider: IBM
Corresponding Certification: IBM certifications I

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Updated: Aug 30, 2026

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IBM 000-028 Exam Overview:

Certification Vendor:	IBM
Exam Name:	Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions 2009
Exam Number:	000-028
Exam Price:	Approximately USD 200-225 (varies by region/time)
Passing Score:	Not officially published
Exam Format:	Multiple Choice, Scenario-based questions
Real Exam Qty:	Approximately 164
Related Certifications:	IBM Service Management certifications IBM Tivoli Service Management IBM Tivoli Monitoring
Available Languages:	Chinese, Japanese, Portuguese, French, English, Russian, Korean, Spanish
Certificate Validity Period:	Typically 2 years (historical IBM certification policy; may vary)
Exam Duration:	90-120
Recommended Training:	IBM Redbooks - Tivoli Availability and Performance Management IBM Tivoli Monitoring Fundamentals (historical course)
Exam Registration:	IBM Training and Certification Portal
Sample Questions:	IBM 000-028 Sample Questions
Exam Way:	Computer-based exam (historical IBM certification testing centers or proctored delivery)
Pre Condition:	No formal prerequisites, but knowledge of ITIL and IBM Tivoli products is recommended
Official Syllabus URL:	https://www.ibm.com/training/certification

IBM 000-028 Exam Syllabus Topics:

Section	Objectives
Topic 1: Capacity and Performance Management	- Performance monitoring metrics - Workload and resource optimization - Capacity planning and forecasting
Topic 2: Service Management Blueprint	- IBM service management model - Maturity model for infrastructure management
Topic 3: Availability Management	- Monitoring and event management - Fault detection and recovery - Service availability concepts
Topic 4: IBM Tivoli Availability and Performance Management Overview	- IBM Tivoli service management architecture - Integration with ITIL processes
Topic 5: IBM Tivoli Product Portfolio	- IBM Tivoli Enterprise Console and integrations - IBM Tivoli Monitoring components (TEMS, TEPS, agents)

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