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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. If a customer answers yes to the question: "Would you like to deploy an outbound contact
center solution behind an existing PBX via PRI or SIP trunks?" Which solution should you guide them toward?
A) Avaya IP Office Contact Center
B) Avaya Outbound Contact Express
C) Avaya Contact Center select
2. Which are three characteristics of the typical business with fewer than 2,000 Employees/30 to 250 Agents? (Select three.)
A) The business believes that contact center capabilities are essential
B) The business applies technology to address a business problem
C) IT is the buyer or strong influencer
D) The CEO/Owner is most likely the buyer
E) The business lacks technical knowledge
3. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.
A) 30
B) 50
C) 100
4. Which is an IP Office-based Midmarket contact center solution? (Selectone.)
A) Avaya Automated Chat
B) Avaya Aura Register Call Center Elite for Midsize Enterprise
C) Avaya Interaction Center
D) Avaya Contact Center Select
5. Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)
A) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
B) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
C) It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D,E | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
By Maxwell
