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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are the correct capacities for Avaya IP Office Contact Center? (Select two.)

A) Up to 30 Active Multichannel Agents with IP500v2
B) Up to 250 Active Voice Agents with IP Office Server Edition
C) Up to 1,000 Active Multichannel Agents with IP500v2
D) Up to 100 ActiveVoiceAgents with IP Office Server Edition

2. Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A) The business believes that contact center capabilities are essential
B) The business applies technology to address a business problem
C) IT is the buyer or strong influencer
D) The CEO/Owner is most likely the buyer
E) The business lacks technical knowledge

3. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A) UK
B) New Zealand
C) Germany
D) Australia
E) Canada
F) India
G) US

4. When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)

A) Avaya Security
B) Avaya Contact Center Solutions
C) Avaya IP Office
D) Avaya Networking

5. Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOP) through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

A) Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).
B) No, because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.

Solutions: