Salesforce Communications Cloud Accredited Professional Sample Questions:

1. A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A) Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
B) Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
C) Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
D) Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered

2. Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A) Who will be the main point of contact for migration
B) What will be the overall cost for migration?
C) What data and from which system will be migrated
D) What tools and databases will be used to perform the migration
E) What is the quality, structure and frequency of the data migration?

3. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ cart for all cases minimize the implementation effort
B) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
C) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
D) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

4. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Service Account
B) Service Entitlement
C) Subscription
D) Contract Line Item

5. A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A) By automatically queuing the fulfillment request to retry according to fallout analysis report.
B) By automatically balancing order processing tasks across multiple orchestration items
C) By automatically queuing the fulfillment request to retry according to predefined retry policy.
D) By automatically balancing order processing tasks across multiple orchestration queues

Solutions: