Exam Code: CCCM-001
Exam Name: Certified Call Centre Manager (CCCM)
Certification Provider: GAQM
Corresponding Certification: GAQM: Call Centre

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GAQM CCCM-001 Exam Overview:

Certification Vendor:	Global Association for Quality Management (GAQM)
Exam Name:	Certified Call Centre Manager (CCCM)
Exam Number:	CCCM-001
Real Exam Qty:	50 (CCCA-001) / 70 (CTL-001)
Available Languages:	English
Exam Format:	AI-proctored online exam, Multiple choice
Passing Score:	70% (for CCCA-001) / 80% (for CTL-001)
Certificate Validity Period:	Valid for life
Related Certifications:	Certified Call Centre Associate (CCCA-001) Certified Team Leader (CTL-001)
Exam Duration:	60 minutes
Exam Way:	Online AI-proctored
Pre Condition:	Must pass both CCCA-001 and CTL-001 to earn CCCM certification
Official Syllabus URL:	https://gaqm.org/certifications/call_centre/cccm

The CCCM certification exam is suitable for call centre managers, supervisors, team leaders, and other professionals who are responsible for managing call centre operations. CCCM-001 exam covers a wide range of topics, including call centre technology, customer service strategies, performance metrics, and workforce management. Candidates who pass the exam are recognized as experts in call centre management and are highly valued in the industry.

GAQM CCCM-001: Certified Call Centre Manager (CCCM) Exam is an excellent certification program for individuals who want to improve their skills in managing a call center. Certified Call Centre Manager (CCCM) certification provides a comprehensive understanding of the critical skills required for managing a call center, and passing the exam is a significant achievement for anyone who wants to build a career in call center management. Certified Call Centre Manager (CCCM) certification is recognized globally, making it an excellent addition to any resume, and the course is suitable for call center managers, supervisors, and executives who want to improve their skills and knowledge in call center management.

The CCCM certification exam is intended for individuals who have experience working in a call center environment and have management experience. CCCM-001 exam content is focused on the key competencies required for managing a call center, including customer service, communication, workforce management, and quality control.

GAQM CCCM-001 Exam Syllabus Topics:

Section

Objectives

Topic 1: Certified Call Centre Manager (CCCM) Program

- Call Centre Associate (CCCA-001)

1. 50 Multiple Choice Questions
2. 70% passing score

- Call Team Leader (CTL-001)

1. 80% passing score
2. 70 Multiple Choice Questions

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