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The C_TCRM20_73 exam is intended for individuals with at least one year of experience working with SAP CRM solutions. In addition to experience, candidates are required to have a foundational understanding of SAP technologies and a strong grasp of CRM concepts and practices.
SAP C_TCRM20_73 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 |
| Exam Number: | C_TCRM20_73 |
| Certificate Validity Period: | Valid until retired |
| Real Exam Qty: | 80 |
| Passing Score: | 63% |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | English |
| Exam Price: | USD 550 |
| Recommended Training: | CR100 - SAP CRM Customizing Fundamentals TCRM20 - SAP CRM Fundamentals II TCRM10 - SAP CRM Fundamentals I |
| Exam Registration: | SAP Training Shop Pearson VUE |
| Sample Questions: | SAP C_TCRM20_73 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended basic knowledge of SAP CRM and completion of TCRM10, TCRM20 or equivalent training |
| Official Syllabus URL: | https://training.sap.com/certification/c_tcrm20_73-sap-certified-application-associate---crm-foundation-with-sap-crm-70-ehp3-g/ |
SAP C-TCRM20-73 exam is ideal for professionals who work in the field of CRM and want to demonstrate their knowledge and expertise in using SAP CRM 7.0 EhP3. SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 certification is recognized globally, and it is a valuable asset for individuals who want to boost their career prospects and increase their earning potential.
SAP C_TCRM20_73 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP CRM Business Scenarios | 8% - 12% | - Marketing processes - Service processes - CRM analytics overview - Sales processes |
| SAP CRM Master Data | > 12% | - Organizational management - Business partners - Product master data |
| SAP CRM Transactional Processing | 8% - 12% | - Activity management - Transaction processing concepts |
| SAP CRM Technology & Integration | > 12% | - SAP NetWeaver fundamentals - Technical foundation - CRM solution architecture |
| SAP CRM Interaction Channels | > 12% | - Interaction Center - Field applications - Channel management |
| CRM Middleware | 8% - 12% | - Data exchange with SAP ERP backend - Middleware architecture |
| CRM User Interface | > 12% | - WebClient UI overview - Navigation and personalization |
| SAP CRM Basic Functions | > 12% | - Pricing fundamentals - Actions and billing basics - Partner processing |
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