Exam Code: HP0-M86
Exam Name: HP Service Manager Software Design and Tailoring v7
Certification Provider: HP
Corresponding Certification: HP ExpertONE Certification

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Updated: Aug 16, 2026

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HP HP0-M86 Exam Overview:

Certification Vendor:	HP
Exam Name:	HP Service Manager Software Design and Tailoring v7
Exam Number:	HP0-M86
Exam Format:	Multiple Choice, Performance-Based, Virtual Lab Access
Real Exam Qty:	100
Exam Price:	Not officially published, typically $150–$250 USD
Exam Duration:	180 minutes
Related Certifications:	HP ExpertONE Certification HP Service Manager v7 Implementation
Available Languages:	English
Passing Score:	75%
Certificate Validity Period:	3 years
Recommended Training:	HP Service Manager v7 Design and Tailoring Training
Exam Registration:	Prometric Test Centers HP ExpertONE / OpenText Learning
Exam Way:	Proctored exam at authorized testing centers, includes access to a live SM7 virtual lab environment
Pre Condition:	Recommended: 1+ year hands-on experience with HP Service Manager 7.x; no mandatory prerequisite exam
Official Syllabus URL:	https://community.opentext.com/t5/Resource-Library/HP0-M86-Exam-Preparation-Guide/td-p/356751

HP HP0-M86 Exam Syllabus Topics:

Section	Weight	Objectives
Database & Integration	20%	- Integration methods and web services - RDBMS implementation and configuration - Data model and schema design
Deployment & Installation	20%	- Upgrade and migration procedures - Solution requirements and sizing - Installation, setup and configuration
Design & Tailoring	25%	- Form, view and workflow customization - Tailoring tools and RAD application - JavaScript and script library usage - Security, profiles and access control
Troubleshooting & Performance	20%	- Common issues and resolution - Performance tuning and optimization - Log analysis and debugging techniques
SM7 Technologies & Methodologies	15%	- Feature comparison with legacy products - Supported ITIL processes and functions - Architecture and core components

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