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HP HP2-B102 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | HP Imaging and Printing Sales Fundamentals Exam |
| Exam Number: | HP2-B102 |
| Real Exam Qty: | 40 |
| Passing Score: | Not officially disclosed / Approx. 70% |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | 2 - 3 years |
| Exam Duration: | 60 minutes |
| Available Languages: | English, Simplified Chinese, Korean, Japanese |
| Related Certifications: | HP Managed Print Specialist Sales HP ExpertONE Certification |
| Exam Price: | $55 - $120 USD |
| Recommended Training: | HP Official Training & Learning Resources |
| Exam Registration: | Pearson VUE HP Exam Vouchers HP Certification Portal |
| Sample Questions: | HP HP2-B102 Sample Questions |
| Exam Way: | Online proctored / Web-based secure browser |
| Pre Condition: | No official prerequisites; 6 months sales experience recommended |
| Official Syllabus URL: | https://certificationportal.hp.com/ |
HP HP2-B102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Process and Techniques | 25% | - Consultative sales methodology - Handling objections and competitive positioning - Upselling and cross-selling strategies |
| HP Imaging and Printing Technologies & Products | 30% | - HP supplies portfolio and cartridge technology - HP hardware and MFP solutions overview - HP laser and inkjet printing technologies |
| Industry Trends and Customer Needs | 20% | - Identifying customer segments and requirements - Imaging and printing market trends - Customer business challenges and pain points |
| Solutions and Services | 25% | - Value-added services and support offerings - Software tools and management utilities - HP managed print services (MPS) |
HP Imaging and Printing Sales Fundamentals Sample Questions:
Question #1
What is the HP eIRG designed to help HP sales people do?
- A. to help competitors to make their product plans
- B. to create sales PowerPoint presentations
- C. to share with clients, thus enabling the client to pick and choose the devices that they want
- D. to find out if a device is discontinued and, if so, the model number of the replacement device
Correct Answer: D 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Question #2
What is the benefit of having toner with a uniform particle size?
- A. It is instrumental in producing clear crisp images.
- B. It is less messy.
- C. It results in more colors
- D. You can measure the toner more accurately and put the exact same amount in each cartridge,
Correct Answer: A 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Question #3
What is the HP Printing Sales Guide?
- A. A new HP service that supports HP partners by providing access to cost-free sales people for important deals
- B. An application that supports HP partners in an effort to up-sell and cross-sell and that allows the creation of slide sets on HP products and technologies
- C. A document about the major competitors in the printing business
- D. An easy-to-print PDF document about HP sales processes
Correct Answer: B 🗳️
Question #4
What does the stored job feature allow you to do?
- A. store a print job on the server until you decide to release it
- B. store a print job on your computer until you decide to release it
- C. store a print job on the printer until you decide to release it
- D. store a print job on the network until you decide to release it
Correct Answer: C 🗳️
Question #5
What are common purposes of a business related document? (Select two.)
- A. generates revenue
- B. enables processes
- C. simplifies employee workflows
- D. enables green initiatives
- E. generates new business
Correct Answer: A,E 🗳️
By Christopher
