We're so confident of our products that we provide no hassle product exchange.
EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 40 |
| Exam Format: | Closed book, Multiple choice, Objective test questions |
| Available Languages: | Portuguese, Chinese, Spanish, English, German, Dutch, Polish, French, Japanese, Italian |
| Exam Duration: | 60 (75 for non-native language) |
| Passing Score: | 65% (26/40) |
| Exam Price: | $314 - $385 USD |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | EXIN Official Registration PeopleCert Exam Booking |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System | 20% | - Service value chain - Guiding principles - Governance - Continual improvement - Practices |
| Key Concepts of Service Management | 12% | - Products and services, service offerings - Value, value co-creation, service, service management - Stakeholders: customers, users, sponsors, providers |
| ITIL Management Practices | 17% | - General management practices
|
| Four Dimensions of Service Management | 18% | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
| Service Value Chain Activities | 15% | - Engage - Improve - Obtain/build - Deliver and support - Design and transition - Plan |
| Guiding Principles | 18% | - Progress iteratively with feedback - Start where you are - Focus on value - Keep it simple and practical - Think and work holistically - Collaborate and promote visibility - Optimize and automate |
EXIN ITIL Foundation (V4) Sample Questions:
Question #1
Which statement about emergency changes is CORRECT?
- A. Emergency changes should be authorized and implemented as service requests
- B. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
- C. Emergency changes must be fully documented before authorization and implementation
- D. The testing of emergency can be eliminated in order to implement the change quickly
Correct Answer: B 🗳️
Question #2
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
- A. Start where you are
- B. Think and work holistically
- C. Focus on value
- D. Optimize and automate
Correct Answer: D 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Question #3
What describes how components and activities work together to facilitate value creation?
- A. A service relationship
- B. The four dimensions of service management
- C. The ITIL guiding principles
- D. The ITIL service value system
Correct Answer: D 🗳️
Question #4
What is recommended by the guiding principle 'progress iteratively with feedback'?
- A. The identification of all interested parts at the start of an improvement initiative
- B. An assessment of how all the parts of an organization will affect an improvement initiative
- C. An improvement initiative that is broken into a number of manageable sections
- D. A current state assessment that is carried out at the start of an improvement initiative
Correct Answer: C 🗳️
Question #5
Which statement about outcome is CORRECT?
- A. Outcomes rely on outputs to deliver results for a stakeholder
- B. Outcomes give service consumers assurance of products or services
- C. Outcomes help a service consumer to assess the cost of a specific activity
- D. Outcomes use activities to produce tangible or intangible deliverables
Correct Answer: A 🗳️
By Alexander
