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EXIN ITIL Foundation Sample Questions:
1. Which of the following BEST describes service strategies' value to the business?
A) Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
B) Allows higher volumes of successful change
C) Reduction in the duration and frequency of service outages
D) Reduction in unplanned costs through optimized handling of service outages
2. What term describes assurance that a product or service will meet its agreed requirements?
A) Warranty
B) Service level agreement
C) Utility
D) Underpinning contract
3. What is the primary focus of business capacity management?
A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
C) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
D) Review of all capacity supplier agreements and underpinning contracts with supplier management
4. What BEST defines roles and responsibilities in relation to process and activities?
A) Service model
B) Human resource model
C) Configuration baseline
D) RACI matrix
5. How is a service delivered between departments of same organization classified?
A) Internal Service
B) Organizational service.
C) Mission Critical service
D) External Service
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
By Alice
