Exam Code: ITSM18FB
Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
Certification Provider: EXIN
Corresponding Certification: Exin Certification

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EXIN ITSM18FB is a globally recognized certification document that provides IT professionals and IT service management (ITSM) teams with valuable skills and knowledge for implementing the latest ISO/IEC 20000:2018 standard. EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification recognizes that a candidate has a comprehensive understanding of the ISO/IEC 20000:2018 framework and the principles of ITSM.

EXIN ITSM18FB Exam Overview:

Certification Vendor:	EXIN
Exam Name:	EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
Exam Number:	ITSM18FB
Exam Duration:	60 minutes
Exam Format:	Multiple choice
Available Languages:	English, Other localized languages depending on region
Certificate Validity Period:	No expiration
Related Certifications:	ITIL Foundation EXIN IT Service Management Foundation based on ISO/IEC 20000 ISO/IEC 20000 Foundation
Exam Price:	Varies by region (typically ~200-300 USD equivalent)
Passing Score:	65%
Real Exam Qty:	20-40
Recommended Training:	EXIN Official Training Programs
Exam Registration:	EXIN Official Certification Portal
Exam Way:	Online proctored exam or authorized test center
Pre Condition:	Basic understanding of IT service management concepts or prior completion of ITSM Foundation or equivalent knowledge is recommended
Official Syllabus URL:	https://www.exin.com

IT Service Management (ITSM) is an essential part of any organization that relies on IT infrastructure to deliver services to its customers. The ISO/IEC 20000 standard is the international benchmark for ITSM and provides a framework for IT service management processes. The EXIN ITSM18FB certification exam is an excellent opportunity for IT professionals to demonstrate their understanding of the ITSM framework and their ability to apply it to their organizations.

EXIN ITSM18FB Exam Syllabus Topics:

Section	Objectives
ISO/IEC 20000:2018 Standard	- Structure and requirements of the standard 1. Scope and terminology 2. Management system requirements
Continual Improvement	- Improvement practices 1. PDCA cycle application 2. Performance measurement and reporting
Service Management Processes	- Core service lifecycle processes 1. Service level management 2. Incident and problem management 3. Change and release management
IT Service Management Principles	- Core concepts of ITSM 1. Definition of IT services and value creation 2. Service relationships and stakeholders

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