Exam Code: MB-230
Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365

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Updated: Sep 25, 2026

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Microsoft MB-230日本語 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Number:	MB-230
Exam Duration:	120 minutes
Passing Score:	700
Real Exam Qty:	40-60
Available Languages:	Spanish, Italian, Chinese (Simplified), German, Japanese, English, French, Portuguese (Brazil)
Related Certifications:	Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate
Exam Format:	Multiple choice, Case studies, Fill in the blank, Drag and drop, Multiple select
Exam Price:	$165 USD
Certificate Validity Period:	1 year
Recommended Training:	Microsoft Learn Learning Paths MB-230 Study Guide
Exam Registration:	Pearson VUE Scheduling Microsoft Learn Exam Registration
Sample Questions:	Microsoft MB-230日本語 Sample Questions
Exam Way:	Online proctored or onsite at Pearson VUE test centers
Pre Condition:	No mandatory prerequisites; recommended to have 6+ months of experience implementing Dynamics 365 Customer Service solutions
Official Syllabus URL:	https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230/

Earning the Microsoft Dynamics 365 Customer Service Functional Consultant certification can help professionals stand out in the job market and enhance their credibility with clients and employers. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification can also lead to new opportunities for career advancement and higher earning potential.

Microsoft MB-230 exam is designed to test the skills and knowledge of individuals who are looking to become Microsoft Dynamics 365 Customer Service Functional Consultants. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification is ideal for professionals who are interested in enhancing their expertise in the field of customer service management and improving their career prospects.

Microsoft MB-230 certification exam is an excellent opportunity for individuals who are interested in pursuing a career in customer service functional consulting using Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification exam tests the candidate's skills and knowledge in customer service processes, tools, and features, and demonstrates their proficiency in using Dynamics 365 to improve customer service operations. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification is highly valued by employers and opens up new career opportunities for individuals seeking to advance their careers in customer service management.

Microsoft MB-230 exam is designed for individuals who have a strong understanding of the customer service functionality within Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification is intended for functional consultants who work with Dynamics 365 Customer Service applications and are responsible for configuring, implementing, and supporting the application in customer environments.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

Microsoft MB-230日本語 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Implement Connected Customer Service	2-6%	- Set up IoT and field service integration
Topic 2: Manage cases and knowledge management	51-55%	- Configure Dynamics 365 Copilot for Service - Implement knowledge management 1. Create and manage knowledge articles 2. Configure knowledge search and recommendations 3. Integrate knowledge with cases and portals - Create and manage cases 1. Implement case routing and queues 2. Manage case hierarchies and relationships 3. Configure case types and statuses
Topic 3: Manage analytics, visualizations, and insights	5-9%	- Implement Customer Voice surveys and feedback - Create and manage dashboards and reports 1. Build custom dashboards and visualizations 2. Use out-of-box Customer Service reports
Topic 4: Implement Microsoft Power Platform integration	2-6%	- Integrate Power Apps and Power Automate 1. Create custom forms and workflows 2. Connect Customer Service with other apps
Topic 5: Implement routing and work distribution	2-6%	- Configure unified routing 1. Set up workstreams and queues 2. Define routing rules and decision trees
Topic 6: Implement scheduling	10-14%	- Configure service scheduling 1. Implement scheduling rules and availability 2. Define service activities and requirements 3. Set up resources and resource groups
Topic 7: Implement Customer Service multi-session experience	5-9%	- Configure Customer Service workspace 1. Integrate channels and productivity tools 2. Set up app profiles and session templates
Topic 8: Manage entitlements and service level agreements (SLAs)	15-19%	- Implement SLAs 1. Configure SLA actions and warnings 2. Manage SLA calculations and pauses 3. Define SLA KPIs and timelines - Configure entitlements 1. Associate entitlements with customers and cases 2. Define entitlement terms and restrictions

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