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Pegasystems PEGACPCSD25V1 Exam Overview:
| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Pegasystems Certified Pega Customer Service Developer 25 |
| Exam Number: | PEGACPCSD25V1 |
| Exam Format: | Scenario-based questions, Multiple choice, Multiple response, Online proctored exam |
| Related Certifications: | Pega Certified System Architect (CSA) Pega Certified Senior System Architect (CSSA) |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Exam Price: | $175 USD |
| Recommended Training: | Pega Academy - Customer Service Developer Course |
| Exam Registration: | Pegasystems Certification Portal |
| Exam Way: | Online proctored exam via Pegasystems certification platform |
| Pre Condition: | Recommended: Pega Certified System Architect (CSA) or equivalent Pega platform experience |
| Official Syllabus URL: | https://www.pega.com/services/education-and-certification |
Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Access Control | - Access groups and roles - Authentication and authorization concepts |
| Topic 2: Application Development and Best Practices | - Debugging and application testing - Rule resolution and inheritance |
| Topic 3: Customer Service Application Design | - Interaction portal configuration - Customer service case types and workflows |
| Topic 4: Data Integration and Services | - Connectors and external systems integration - Data pages and data transforms |
| Topic 5: UI and User Experience | - Section rules and harness design - Channels and responsive UI behavior |
| Topic 6: Pega Platform Fundamentals | - Data and class structure overview - Case management basics - Application structure and layers |
By Katherine
