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Pegasystems PEGACPDC26V1 Exam Overview:
| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Certified Pega Decisioning Consultant 26 (Pega Customer Decision Hub '26) |
| Exam Number: | PEGACPDC26V1 |
| Real Exam Qty: | 60 |
| Related Certifications: | Certified Pega Lead Decisioning Architect Certified Pega Data Scientist |
| Passing Score: | 70% |
| Exam Format: | Multiple-choice, Scenario-based, Drag-and-drop |
| Certificate Validity Period: | 3 years |
| Exam Price: | USD $190 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Recommended Training: | Decisioning Consultant Learning Path (Pega Customer Decision Hub '26) |
| Exam Registration: | Pearson VUE Registration |
| Exam Way: | Online proctored or Onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; Pega recommends completing the Decisioning Consultant learning path on Pega Academy and having familiarity with Pega Customer Decision Hub '26 capabilities. |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-decisioning-consultant |
Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channels | 10% | - Send offer emails - Create a real-time container - Share action details with third-party distributors - Real-time containers |
| Engagement Policies | 15% | - Create and manage customer journeys - Create an engagement strategy - Define customer engagement policies |
| Decision Strategies | 25% | - Create eligibility rules using customer risk segments - Predictive and adaptive analytics - Create and understand decision strategies - Create engagement strategies using customer credit score |
| AI and Arbitration | 8% | - Action prioritization with AI - Prioritize actions with business levers - Action arbitration |
| Actions and Treatments | 12% | - Present a single offer on the web - Define an action for outbound - Define and manage customer actions |
| Contact Policy and Volume Constraints | 13% | - Avoid overexposure of actions - Avoid overexposure of actions on outbound - Limit action volume on outbound |
| Business Agility in 1:1 Customer Engagement | 5% | - Revision Manager - Change management processes |
| Next-Best-Action Concepts | 12% | - Define the starting population - Essentials of always-on outbound - Optimize customer value in the contact center - One-to-one customer engagement - Optimize the Next-Best-Action strategy - Customer engagement blueprint |
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