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Last Updated: Sep 30, 2026
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking - Explain the inventory and order management process |
| Topic 2: Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability |
| Topic 3: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 4: Managing Work Orders | 23% | - Given a scenario, configure work order processes, parameters, and field settings - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage - Apply the appropriate product and price book configurations for a scenario |
| Topic 5: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 6: Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Demonstrate how to configure offline data and push notifications |
| Topic 7: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 8: Managing Scheduling and Dispatch | 28% | - Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity - Determine the appropriate optimization rules and service objectives for a scenario - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the difference between global, local, and emergency scheduling |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships. How should the Consultant meet this requirement?
- A. Use standard reports and reference the Parent Asset and Root Asset fields.
- B. Create custom reports and reference the Parent Asset and Root Asset fields.
- C. Enable and customize the View Asset Hierarchy action.
- D. Use the Assets without Products report.
Correct Answer: B 🗳️
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Which two reports should a Consultant build to track the number of parts used by a Technician during a Given time period? Choose 2 answers
- A. Work Order inventory
- B. Products Consumed on Work Orders
- C. Service Appointment inventory
- D. Products Consumed on Work Order Line Items
Correct Answer: B,D 🗳️
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The dispatcher at Ursa Major Solar needs to adjust scheduled service appointments so high-priority work can be scheduled in favor ofPreviously scheduled lower-priority work.
Which action should the dispatcher take to change the schedule?
- A. Use the Group Nearby action on the new appointment.
- B. Use the Reshuffle action on the new appointment.
- C. Use the Reschedule action on the existing appointment.
- D. Use the Flag action on the new appointment.
Correct Answer: B 🗳️
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A Dispatcher needs to reduce the backlog of Service Appointments inDifferent territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
- A. High Intensity
- B. Soft Boundaries
- C. Customer First
- D. Emergency
Correct Answer: B 🗳️
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At Ursa Major Solar (UMS), installing solar panels requires three steps. The surface is prepped, the solar panels are installed, and the Electronics are installed to connect to the electrical grid. Each step can be completed by different resources and requires different technical Skills and parts. How should UMS make sure the appropriate skills and parts are associated to each installation step?
- A. Create a work type associated to the work order and create line Items for each step.
- B. Create a work order hierarchy with the same work type associated to each child work order.
- C. Create a different work order and work type for each installation step.
- D. Create a different work type and work order line item for each step.
Correct Answer: D 🗳️
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