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Last Updated: Sep 30, 2026
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 2: Managing Scheduling and Dispatch | 28% | - Explain the difference between global, local, and emergency scheduling - Explain the usage of complex work and work capacity - Determine the appropriate optimization rules and service objectives for a scenario - Demonstrate how to use the dispatcher console - Given a scenario, determine the appropriate dispatch and scheduling settings |
| Topic 3: Managing Work Orders | 23% | - Apply the appropriate product and price book configurations for a scenario - Given a scenario, configure work order processes, parameters, and field settings - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage |
| Topic 4: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 5: Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability |
| Topic 6: Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks |
| Topic 7: Inventory and Order Management | 10% | - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking |
| Topic 8: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
- A. Service Territory Member
- B. Work Order
- C. Service Territory
- D. User Territory
Correct Answer: A 🗳️
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Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time Could include travel, prep and on-site time. How could the Service Resource's Time Sheet be configured to track the total time spent on each step?
- A. Relate the Time Sheet Entries to the Service Appointment.
- B. Relate the Time Sheet to the Work Order Line Item.
- C. Relate the Time Sheet to the Service Appointment.
- D. Relate the Time Sheet Entries to the Work Order Line Item.
Correct Answer: D 🗳️
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Universal Containers wants to provide Technicians with the ability to capture details And customer approval on completed work to send to the customer electronically.
What should a Consultant recommend to meet this requirement?
- A. Use the standard Service Report.
- B. Use the standard Work Order email template.
- C. Create a Process Builder to generate a report.
- D. Create a custom report.
Correct Answer: A 🗳️
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Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile App. What should a Consultant recommend to control their Technicians' view?
- A. Page Layouts
- B. Mini-Page Layouts
- C. Visualforce Pages
- D. Field Sets
Correct Answer: A 🗳️
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Universal Containers Technicians frequently need to request more parts From another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
- A. Create a Work Order Line Item and a Product request line item.
- B. Create a Product Request and a Product request line item.
- C. Create a Shipment and a Product request line item.
- D. Create a Product Consurned and a Product request line item.
Correct Answer: B 🗳️
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