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Last Updated: Sep 29, 2026
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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 10% | - Backup and restore procedures - Common issues and resolution - Upgrades and updates - Log analysis and monitoring |
| Topic 2: Integration & Connectivity | 25% | - Integration with Communication Manager - Integration with CMS, Call Recorder and other systems - Network ports and protocols - Firewall and security configuration |
| Topic 3: Configuration & Administration | 20% | - System parameters and settings - Roles and permissions - Schedule server and automation tasks - User, agent and extension management |
| Topic 4: ACCCM Architecture & Components | 20% | - Web interface and navigation - Server components and services - Database and licensing - System overview and functionality |
| Topic 5: Installation & Deployment | 25% | - License activation and setup - Post-installation validation - Prerequisites and compatibility - Server installation and configuration |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?
- A. Microsoft SQLServer2005StandardEdition
- B. Microsoft SQL Server 2008Express, Standard/Enterprise Edition
- C. Microsoft SQLServer 2005Express Edition
- D. Microsoft SQLServer2005EnterpriseEdition
Correct Answer: B 🗳️
A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?
- A. Check the 'Do Not Sync' box in the Dialing Plan tab.
- B. Enable the ACCCM In Range feature in the Dialing Plan tab.
- C. Disable the ACCCM Range Management feature in the Dialing Plan tab.
- D. Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
Correct Answer: B 🗳️
A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)
- A. Virtual Server 2008, vSphere
- B. Xen, Hyper-V
- C. VMwareESXI3.x, vSphere
- D. CoWare, Xen
- E. FSXI 3x, Virtual Server 2005 R2
Correct Answer: A,C 🗳️
You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?
- A. weekly,daily,hourly
- B. dally, orthe number of minutes you select
- C. daily, or the number of seconds you select
- D. dally, hourly, or half-hourly
- E. monthly, weekly, daily
Correct Answer: D 🗳️
A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?
- A. The administrator must assign the user with the correct group. Permissions areassignedat the group level only.
- B. Create a custom role and assign the user to the role.
- C. Assign the user a role and then customize the role for that user only in the permissionstab.
- D. Assign multiple roles to the user to customize permissions.
Correct Answer: B 🗳️
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