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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?

A) db_datawriter
B) witness_user_role
C) db_securityadmin
D) db_owner

2. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Recorder
B) Voice Portal
C) One-X
D) Workforce Optimization (WFO)

3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
B) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
C) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
D) The administrator must first find the user in the Userstab to access the Visual Phone button.

4. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) AACC
B) Avaya IQ
C) CM
D) AvayaCMS

5. During Installation of Avaya Contact Center Control Manager (ACCCM), the installer did not have access to the license and elected to continue with the installation and install the file at a later time. The installer selected the default directories on a Windows 2008 R2 64- bit server.
Once the license is obtained, which two methods can he used to install the license?
(Choose two.)

A) Copy the file to the C:\Wlndows\systom32directory.
B) Rerun the Installation and select the option to install the license file.
C) Copy the file to C:\Program Files\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
D) Copy the file to C:\ProgramFiles (x86)\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
E) Copy the file to C:\Program Files(x86)\Avaya\Avaya Contact Center Control Manager\Web\LicenseServer directory.

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