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Avaya 3380X certification exam is an advanced-level certification that validates the knowledge and skills of professionals in designing Avaya customer engagement solutions. 3380X exam covers a wide range of topics and tests the knowledge of the candidates in Avaya Aura Contact Center, Avaya Aura Messaging, Avaya Aura Communication Manager, Avaya Aura Experience Portal, and Avaya Proactive Contact. Avaya Customer Engagement Solutions Design Exam certification is highly valued by employers worldwide and is an important certification for professionals who work in the customer engagement industry.
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The Avaya 3380X exam is designed to assess the candidates’ knowledge and skills on various Avaya products and services that are used to build customer engagement solutions. Successful candidates will have a thorough understanding of Avaya Aura contact center, Avaya Oceana, Avaya Breeze, and other related Avaya products. Avaya Customer Engagement Solutions Design Exam certification exam is ideal for professionals with experience in the customer service industry, including architects, solutions designers, consultants, and engineers.
| Section | Objectives |
|---|---|
| Topic 1: Customer Engagement Solutions Design Domains | - Integration with Avaya Communication Platforms - Customer Engagement Requirements Analysis - Solution Design Methodology - Omni-channel Engagement Design Considerations - Contact Center Architecture and Components |
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