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BlackBerry 10 Support Specialist Sample Questions:

1. How can a user verily that BlackBerry data can be transmitted?

A) BB Dots beside signal
B) Text messaging is working
C) User has 3G
D) Mobile network settings has green arrows

2. The standard battery that comes with the BlackBerry 10 (BB10) handheld can be charged through which one of the following types of cables?

A) Micro HDMI
B) AC Power Adapter
C) Micro USB
D) Mini USB

3. What Hardware ports are available on a BlackBerry 10 (BB10) device?

A) Serial. USB
B) HDMI. USB, 3.5 mm Audio Jack
C) HDMI, Parallel, Serial ports
D) Parallel, Serial. 3.5 mm Audio Jack

4. Where can 'new email' notifications be configured?

A) BlackBerry Hub -> Advanced -> Notifications -> Messages
B) BlackBerry Hub -> Notifications -> Messages
C) Settings -> Notification -> Messages
D) Options -> Notification -> Messages

5. A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?

A) Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.
B) Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.
C) Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.
D) Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.

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