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BlackBerry 10 Support Specialist Sample Questions:

1. A user reports getting a 403 error while trying to configure their e-mail account. What is the most likely cause?

A) ActiveSync is currently off-line.
B) The user is not provisioned for data services.
C) The user* s password has been mistyped.
D) ActiveSync is not configured with Autodiscover.

2. Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?

A) The location of the device
B) Playbook
C) The time of occurrence and the device logs
D) BlackBerry Device Service (BDS) server name

3. If the owner wishes to continue without signing into or creating a BlackBerry ID when first using a BlackBerry smartphone, what limitations or actions will be encountered?

A) The BlackBerry smartphone will restart and present the out of box experience from the initial Welcome to BlackBerry screen if an attempt is made to bypass the screen by swiping left.
B) The out of box experience can be completed, but access to BlackBerry apps and services such as downloading applications from BlackBerry App World and setting up BlackBerry Messenger (BBM) will not be available until a BlackBerry ID is associated to the BlackBerry smartphone.
C) The out of box experience will complete and access to BlackBerry services will be blocked until a security wipe is performed and a BlackBerry ID is associated to the smartphone during the subsequent out of box experience.
D) The out of box experience will not complete and the BlackBerry smartphone will remain on the BlackBerry ID screen and persist through device restarts as a valid ID is required to use the BlackBerry smartphone.

4. When using the accessibility feature "Magnify Mode ", what action can be taken to quickly remove the magnification?

A) Click the center button between the volume keys.
B) Go to Option -> Accessibility and disable Magnify Mode
C) Pinch with two fingers on the screen to zoom out.
D) Swipe down from the top of the screen with two fingers.

5. For which one of the following does the user have to remove the battery to insert/change?

A) CDMA Card
B) SDCard
C) SIM Card
D) NFC Card

Solutions: