Pass Your Exam Easily! 33820X Real Question Answers Updated on Jun 14, 2022
Actual Questions Answers Pass With Real 33820X Exam Dumps
NEW QUESTION 39
A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?
- A. Avaya Workspaces® for Elite
- B. Avaya IX™ Workforce Engagement
- C. Avaya Breeze®
- D. Avaya Call Management System
Answer: A
NEW QUESTION 40
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Control Manager
- B. Avaya Proactive Contact
- C. Avaya Aura® Call Center Elite
- D. Avaya Aura® Elite Multichannel
Answer: B
NEW QUESTION 41
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Contact Center Bundles
- B. Virtual Private Clouds
- C. Proof of Concept
- D. Ready Now Solutions
Answer: A
NEW QUESTION 42
Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
- A. Workspaces for Elite with POM Integration
- B. Avaya Intelligent Customer Routing
- C. Best Service Routing
- D. Afiniti Enterprise Behavioral Pairing
Answer: B
NEW QUESTION 43
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION 44
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 45
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Enterprise Analytics
- B. Workforce Management
- C. Quality Monitoring
- D. Customer Feedback
- E. Expert Agent Selection
Answer: A,B,C
NEW QUESTION 46
Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
- A. Multiple Servers with Single VMS
- B. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
- C. CM Server Separation
- D. Multiple Server - Multiple VMS
Answer: B,C
NEW QUESTION 47
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Cloud Storage Box
- B. Managed Private or Hybrid Networks
- C. Cloud Contact Center with AACC
- D. Subscription-based payments
Answer: B,D
NEW QUESTION 48
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Oracle Sun Blade 150
- B. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
- C. Amazon Web Services
- D. Avaya Solutions Platform Servers
- E. Oracle Fire V880/V890
Answer: B,C,E
NEW QUESTION 49
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. CTI
- B. PRI
- C. SIP
- D. EC500
Answer: A,C
NEW QUESTION 50
A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?
- A. Avaya Experience Portal
- B. Avaya Control Manager
- C. Avaya Proactive Outreach Manager
- D. Avaya Intelligent Customer Routing
Answer: B
NEW QUESTION 51
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. Call Center Elite requires CMS.
- B. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- C. Call Center Elite includes Business Advocate.
- D. It is sold through Direct and Indirect channels.
- E. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
Answer: B,C,E
NEW QUESTION 52
Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
- A. Voice Portal
- B. Avaya Aura® Contact Center
- C. Avaya Aura® Communication Manager
- D. Avaya Experience Portal
- E. Avaya Contact Center Select
Answer: A,B,D
Explanation:
Reference:
https://support.avaya.com/products/P0408/avaya-orchestration-designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%20software%20platforms.
NEW QUESTION 53
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Primary-Backup
- B. Active-Passive
- C. Active-Active
- D. Primary-Secondary
Answer: B
NEW QUESTION 54
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. Call Center Elite requires CMS.
- B. Call Center Elite includes Business Advocate.
- C. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- D. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- E. It is sold through Direct and Indirect channels.
Answer: B,C,E
NEW QUESTION 55
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
- A. EMC-IDS
- B. EMC-SQL-DB
- C. EMC-CORE
- D. EMC-XML
- E. EMC-VMS
Answer: A,B,C
NEW QUESTION 56
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. PRI
- B. SIP
- C. EC500
- D. CTI
Answer: B,C
NEW QUESTION 57
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
- A. ASP 130
- B. ASP 110
- C. ASP 120
- D. ASP 100
Answer: B
NEW QUESTION 58
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
- A. Avaya Aura® Session Border Controller
- B. Avaya Aura® Session Manager
- C. Avaya Aura® Media Server
- D. Avaya Aura® Application Enablement Services
Answer: B
NEW QUESTION 59
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Contact Center Bundles
- B. Proof of Concept
- C. Virtual Private Clouds
- D. Ready Now Solutions
Answer: C
NEW QUESTION 60
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Enablement Licensing (EL)
- B. Advanced License (AL)
- C. Application Specific Licensing (ASL)
- D. Standard License (SL)
Answer: D
NEW QUESTION 61
......
New 33820X Dumps - Real Avaya Exam Questions: https://www.surepassexams.com/33820X-exam-bootcamp.html