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NEW QUESTION 86
XYZ operates a national chain of restaurants.
Which THREE of the following are external environmental drivers for XYZ?
- A. Reduced personal income of its customers due to increased personal taxation
- B. Launch of a new improved menu by XYZ
- C. A direct competitor to XYZ closes down
- D. Appointment of a new Marketing Director
- E. Recession in XYZ's country
Answer: A,E
NEW QUESTION 87
Which of the following statements would encourage an Organization to use Scenario Planning?
Select ALL that apply.
- A. The Organization often experiences 'group-think', leading to a narrow view of the future.
- B. The Organization has not previously experienced any major surprises or expensive strategic mistakes.
- C. Uncertainty in the industry is high, relative to management's ability to predict or adjust to change.
- D. Competitor's are increasingly using Scenario Planning as part of their strategy formulation process.
- E. The Organization has achieved all of its objectives and operates within a stable external environment.
Answer: A,C,D
NEW QUESTION 88
VW is a Non-Governmental Organisation (NGO) based in Country A, a mature economy. VWs mission is to provide food, agricultural tools and seeds, and low cost housing to the villagers in Country G: a deprived country that is suffenng from the effects of civil war.
VW cannot change its mission nor adopt any strategies that would be incompatible with that mission.
WV depends on funding from the Government of Country A, donations from private organisations, and donations from the general public However, these donations have fallen considerably in recent years due to the environmental factors listed below.
Which THREE of the environmental factors should VW develop strategies to address?
- A. Media reports that donations to NGOs are being spent on the wrong things.
- B. Resentment in Country A of the tactics used by the professional fund raisers employed by NGOs.
- C. A global banking crisis that has caused a recession and unemployment in WVs home country
- D. A new government in WVs home country that has limited knowledge of its work
- E. The appointment of a leader in Country G who is known to be hostile to Country A.
Answer: A,C,D
NEW QUESTION 89
ABC is an independent training provider in Country F. It provides training in business related subjects to a wide range of corporate customers. All of its tutors must possess a nationally accredited training qualification before being allowed to teach and all of its courses follow nationally accredited programmes which are externally monitored. This is considered to be a critical aspect of its business reputation.
ABC has one major competitor, XYZ, within Country F. XYZ offers similar courses to ABC but its tutors do not have to have an accredited training qualification and its courses do not follow the national accredited programmes. The style and content of courses varies significantly between XYZ's centers.
There are a number of universities which offer nationally accredited courses within Country F. ABC does not consider these as competitors because typically they attract students wishing to undertake degree courses. The average university pass rate for nationally accredited programmes is currently higher than ABC's.
Which of the following types of benchmarking would be most useful for ABC?
- A. Strategic
- B. Competitor
- C. Process
- D. Internal
Answer: A
NEW QUESTION 90
Mendelow developed a matrix in which he characterised stakeholders by reference to their degree of power and level of interest.
Place the correct category against each of the classes of stakeholders.
Answer:
Explanation:
NEW QUESTION 91
Porter suggests that competitive advantage arises from the implementation of a generic strategy which best fits the organisation's environment. Which of the following are generic strategies'? Select ALL that apply.
- A. A strategy based upon persuading customers that its products or services are superior to its competitors products and services
- B. A strategy which is based upon the organisation achieving cost-parity with its competitors.
- C. A strategy which is based upon the business organising itself as the lowest-cost producer in its industry.
- D. A strategy based upon persuading customers its products or services are of equivalent value to those of the market leader.
- E. A strategy in which its products or services are directed to a segment of the market rather than the market as a whole.
- F. A strategy which makes investment decisions guided by a product's position in a product/market matrix.
Answer: A,B,C,E
NEW QUESTION 92
GV is a manufacturer and retailer of high quality suede gloves. GV makes all of its sales in country F, and is extremely profitable. After many successful years trading, GV has accumulated significant cash reserves and would like to grow the business organically After some investigation work. GV has discovered an opportunity to sell leather shoes in country P Which of the following strategic directions is GV taking if it pursues this opportunity, according to Ansoff's product / market matrix?
- A. Market penetration
- B. Related diversification
- C. Product development
- D. Market development
Answer: B
NEW QUESTION 93
Directors have a duly lo shareholders and other stakeholders and are required to promote the success of the company. Which THREE of the following are valid roles and responsibilities of directors?
- A. To focus only on maximising company profits.
- B. To be responsible for keeping all external stakeholders satisfied.
- C. To consider the likely consequences of any decision in the long term
- D. To avoid conflicts of interest and of duties
- E. To have regard for the interests of the company's employees.
Answer: A,C,D
NEW QUESTION 94
JJJ is a private company belonging to a famous former athlete. It operates gyms and fitness clubs across its home country. Each gym or fitness club is treated as a profit centre and the manager of each centre is paid bonuses based on its financial performance.
Three years ago it introduced multidimensional performance measures into its management control systems.
These measure capacity utilisation, financial performance, competitiveness, innovation, and the flexibility of its centres to cope with changing demands.
The managers of its centres have been leaving at a very high rate over the last two years. They have claimed that the measures are too open to interpretation and when they think they are improving the centre's performance they are told they are doing the wrong thing. They also complain that the managers in the centres near big cities find it much easier to reach their targets than the managers of other centres.
Using Fitzgerald and Moon's Building Block model, where does the problem lie?
- A. Dimensions and Standards
- B. Standards and Rewards
- C. Standards, Dimensions and Rewards
- D. Dimensions and Rewards
Answer: B
NEW QUESTION 95
A direct external change trigger is:
- A. A general increase in the use of the Internet by society.
- B. The introduction of new environmental protection policies by the government.
- C. An economic recession in an organization's home country.
- D. A powerful competitor forcing an organization to cut its prices.
Answer: B
NEW QUESTION 96
BBB is a global online recruitment agency It has over 20 million clients registered worldwide and estimates that it holds up to 80 terabytes of data about its clients. BBB gathers data about its clients from a wide variety of sources, such as client registration data input directly to the website, client browser and search histories and social media activity, all of which are used to build up a view of its clients.
Client data changes on a frequent basis and must be updated continually. New clients join the site regularly and the employment needs of clients often change. BBB utilises Big Data Analytics to evaluate its client data.
Which of the following features of Big Data are evident in BBB?
Select ALL that apply
- A. Variety
- B. Volume
- C. Visibility
- D. Velocity
- E. Veracity
Answer: D
NEW QUESTION 97
ZZZ recently hired a new Chief Executive, Q, to lead it through a period of major change. Q immediately set up a change management team which consisted of several senior managers and directors from across the Organization. Together, they formulated an overall goal for change and then spent several weeks presenting the need for change to all of the staff through a series of staff meetings. At these meetings Q involved staff and built their ideas into the final change strategy.
Q also set a series of interim goals to encourage ongoing performance throughout the change process.
When the Organization reached these goals, she widely publicised these achievements to help motivate staff.
However, after six months, ZZZ had failed to reach most of the interim goals that had been set. Most of the members of the change management team had not maintained a significant interest in the change process and many of the staff felt that there had been a lack of communication and reward following the initial few weeks of the change process.
Kotter suggested that there were eight steps required to successfully lead change.
Which TWO of the following of these eight steps did Q fail to achieve?
- A. Incorporate change into the culture
- B. Never letting up
- C. Develop a change vision
- D. Generate short term wins
- E. Empower broad based action
Answer: A,B
NEW QUESTION 98
Collaborative leadership is particularly useful in situations where "no one is in charge", where the issues or problems are so complex that no one person or entity has either the information or the power to change.
Which of the following would facilitate the role of a collaborative leader effectively?
Place 'Yes' or 'No' next to each Role.
Answer:
Explanation:
NEW QUESTION 99
Company PP is a large UK retail company.
In the past it has focused primarily on using financial performance measures. However, PP then realised that this was leading to short-term decision-making on investment in easily valued assets and under investment in assets such as employee skills and customer satisfaction, where short-term returns are more difficult to measure.
It has therefore adopted the Balanced Scorecard approach. PP is now considering enhancing it's approach by using Kaplan and Norton's Strategic Mapping model, as this will enable it to establish its priorities and manage stakeholder expectations.
Which of the following statements would be regarded as improvements by using Strategic Mapping.
Select ALL that apply.
- A. It will help inform which strategies, in each of the Balanced Scorecard perspectives, support improved performance.
- B. It will help PP to evaluate the operational and financial performance of the business.
- C. It will help PP to identify and clarify customer-orientated strategies that support the overall business strategy.
- D. It will help to identify and prioritise how external processes would support PP's strategies.
- E. It will help PP establish the overriding objective of the Organization.
Answer: A,C,E
NEW QUESTION 100
WXY has been criticised by an activist shareholder for a lack of clarity in its formulation and implementation of strategy.
The activist shareholder states that WXY is confused as to the different levels of strategy and it has pointed to examples of inappropriate levels of management being held responsible for strategies that they do not control WXY has decided to use the categories, Corporate, Business and Functional to clarify its strategic processes.
Which of the following are Corporate strategies?
Select ALL that apply.
- A. WXY will invest in robotics to become the lowest cost producer in its industry.
- B. WXY intends to replace its transport fleet every five years.
- C. WXY intends to introduce improvements to its occupational pension scheme.
- D. WXY has improved the duration of its products' working lives to match its major competitor.
- E. WXY is to move its Head Office and manufacturing facilities from Europe to Asia.
- F. WXY is closing its data management business.
Answer: A,E,F
NEW QUESTION 101
CCC is a local authority based in Country M.
A local authority (LA) is a public sector Organization which has administrative responsibilities within a geographical area and is responsible for the provision of a range of public services within its area including schools, leisure, policing and housing.
The majority of CCC's income comes from central Government funding. In the last four years, the global economic downturn has resulted in the central Government of Country M having to drastically cut its funding to all LAs. Six months ago, CCC appointed a new Chief Executive who, since his arrival, has attempted to make a number of changes to the Organizational culture and structure of CCC. He has stated that these changes are essential if CCC is to continue to operate effectively within the current economic environment.
The Government of Country M has recently announced that all LA's must reduce their overall expenditure from current levels by 15% within the next year.
Which of the following types of change is CCC experiencing?
- A. Reconstruction
- B. Adaptation
- C. Revolution
- D. Evolution
Answer: C
NEW QUESTION 102
PQ is an international airline.
In accordance with Porter's Value Chain, select "Primary" or "Support" for each of the activities listed below:
Answer:
Explanation:
NEW QUESTION 103
Y designs and manufactures smartwatches. In order to stay ahead of the market, Y sometimes releases new smartwatches when they are only 90% ready, to a limited number of customers. At this point, Y obtains useful feedback about the smartwatch which it uses to develop later versions of the model.
Which of the following behaviours is Y demonstrating?
- A. Brand atomization
- B. Design thinking
- C. Experiential pilots
- D. Prototyping
Answer: D
NEW QUESTION 104
TUV had an employee turnover rate of 25% among new recruits and was becoming short of skilled workers.
The Board of TUV realized there was something dramatically wrong and called in consultants to assess the problem. The consultants recommended transformational change in that TUV should redesign the entire production system, change the placement of all equipment and the flow of work, redefine every job and give all workers new assignments.
Which type of change did the consultants recommend for TUV?
- A. Reconstruction
- B. Adaptation
- C. Revolution
- D. Evolution
Answer: C
NEW QUESTION 105
Which THREE of the following are classified as business operating systems measures within the Performance Pyramid?
- A. Cycle time
- B. Flexibility
- C. Customer satisfaction
- D. Quality
- E. Productivity
Answer: B,C,E
NEW QUESTION 106
PQR is a software design company. The Board of PQR has always openly encouraged partnerships with a wide range of designers and other Organizations in its industry, to continually develop and enhance the services it offers and to utilise the expertise and knowledge of a range of individuals and Organizations. PQR's staff have also been highly creative and innovative in the design services they provide. PQR regularly analyses and keeps up to date with changes in the environment in which it operates. PQR operates a sophisticated website to promote its services and keep in touch with its service users.
Which TWO of the following attributes of a change adept Organization, as defined by Kanter, has PQR demonstrated?
- A. Environmental awareness
- B. Continual service development
- C. Sophisticated systems
- D. Openness to collaborate
- E. Imagination to innovate
Answer: D,E
NEW QUESTION 107
H is a small 18-hole golf club owned by sisters F and R It offers a bar. a small shop that sells basic equipment and a professional golfer providing golf lessons to members for an additional fee.
Membership numbers have fallen, putting significant pressure on cash flow Last year the sisters had to each invest $20,000 to prevent the golf club from going out of business. The key priority for them in the short term is to increase H's membership numbers.
Which TWO of the following strategies would be feasible for H?
- A. A 'refer a friend' scheme, offering a free golf lesson to every new member and the friend who referred them.
- B. Investment in a refurbished bar area and the development of a new outdoor driving range facility.
- C. An offer to new customers of a one month free trial period.
- D. Acquisition of a small profitable golf club overseas.
- E. A national radio campaign to raise awareness of the club and the facilities on offer
Answer: A,C
NEW QUESTION 108
Which of the following is an example of a value adding activity within the outbound logistics aspect of an Organization's value chain?
- A. Delivery of customers' purchases directly to their homes.
- B. Promotions and discounts offered to loyal customers.
- C. Refunds offered to customers if they are dissatisfied with a purchase.
- D. Regular training provided to staff in customer care.
Answer: A
NEW QUESTION 109
SSS is a large department store. It operates a chain of stores throughout Country Z.
It offers a wide range of products, from cosmetics through to home furnishings.
SSS's Value Chain is presented below.
Which of the following generic strategies is being undertaken by SSS?
- A. Stuck in the middle
- B. Cost Leadership
- C. Differentiation Focus
- D. Differentiation
Answer: D
NEW QUESTION 110
You work as a Management Accountant for GHJ, a company that includes commitments to 'sustainability' in its mission statement.
Which THREE of the following are contributions that you, as Management Accountant, could make towards the achievement of this part of the company's mission statement? (Choose three.)
- A. Integrated reporting of the triple bottom line of Profits, People and Planet.
- B. Measures of organization's use of non-renewable resources and environmental emissions.
- C. Providing financial information with all non-recurring expenditures and incomes removed.
- D. Ensuring the organization adopts the lowest cost technologies and suppliers.
- E. Project evaluations that include the externalities as well as the cash costs.
Answer: A,B,E
NEW QUESTION 111
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