Last Updated: Oct 30, 2026
No. of Questions: 205 Questions & Answers with Testing Engine
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Certified trainers and vendor experts, dedicated for years. The ServiceNow Certified Implementation Specialist - IT Service Management dumps at SurePassExams carry their authority: 205 practice questions for the CIS-ITSM exam.
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Available Languages: | English |
| Exam Format: | Multiple Select (multiple answers), Scenario-based questions, Multiple Choice (single answer) |
| Certificate Validity Period: | 2 years |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Certified Implementation Specialist - IT Operations Management ServiceNow Certified System Administrator Certified Implementation Specialist - Data Foundations (CMDB & CSDM) |
| Exam Price: | $450 USD |
| Recommended Training: | ServiceNow ITSM Implementation Training CIS-ITSM Official Blueprint & Study Guide |
| Exam Registration: | ServiceNow Learning Portal Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Request Fulfillment & Service Catalog | 15% | - Request lifecycle, approval, and fulfillment processes - Service level agreements for requests - Service catalog design, items, and categories - Catalog variables, order guides, and workflows |
| Topic 2: Incident Management | 30% | - Configuration of incident properties, fields, and states - Incident lifecycle and process flow - Assignment rules, escalation, and notifications - Integration with CMDB and other ITSM modules |
| Topic 3: Configuration Management Database (CMDB) | 5% | - CI identification, reconciliation, and normalization - CMDB integration with ITSM processes - CMDB data model, classes, and relationships |
| Topic 4: Problem Management | 20% | - Known error and workaround management - Problem resolution and closure processes - Root cause analysis and documentation - Problem lifecycle, identification, and investigation |
| Topic 5: Change Management | 20% | - Change scheduling, risk assessment, and implementation - Change types: Standard, Normal, Emergency - Change success measurement and reporting - Change models, approval workflows, and policies |
| Topic 6: Integrations & Advanced Features | 10% | - Platform features: Workflows, Notifications, Reporting - Integration between ITSM applications - Service Portfolio Management - Service Operations Workspace configuration |
The ServiceNow Certified Implementation Specialist - IT Service Management is ServiceNow's certification exam for Certified Implementation Specialist - IT Service Management, at the Specialist level. The certificate is an indispensable part of becoming an elite in this field — priority in salary, outlook, and promotion follows it. Related credentials include Certified Implementation Specialist - Data Foundations (CMDB & CSDM), ServiceNow Certified System Administrator, Certified Implementation Specialist - IT Operations Management.
Through the vendor's official registration channels:
The ServiceNow Certified Implementation Specialist - IT Service Management is delivered Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers — pick the arrangement that suits you when booking.
Right after you place your order, our system emails the ServiceNow Certified Implementation Specialist - IT Service Management material automatically — about a minute, so you can download and begin your practice plans immediately, with 24/7 help if nothing arrives within 2 hours. If you fail the corresponding CIS-ITSM exam within 60 days of purchase, we return your full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
$450 USD per attempt, Approx 70% (scaled scoring, may vary slightly) to pass. Retakes cost the full fee again — plan your preparation regularly with the 205 practice questions for the CIS-ITSM exam at SurePassExams.
Yes — download the free ServiceNow Certified Implementation Specialist - IT Service Management demo before paying; the full torrent goes well beyond it. Purchases include 365 days of free updates by email; renew afterward at 50% off.
90 minutes for 60 questions. Rich functions in the SurePassExams software and app engines — timed modes and progress tracking — build the pacing you need.
The ServiceNow Certified Implementation Specialist - IT Service Management blueprint spans 6 domains — including Incident Management (30%), Configuration Management Database (CMDB) (5%), Integrations & Advanced Features (10%). Plan practice around the heavier domains; the complete outline above lists every subtopic.
Yes:
After any course, speed up your pace with the 205 practice questions for the ServiceNow Certified Implementation Specialist - IT Service Management — every answer expert-verified.
Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience Eligibility rules change over time, so verify the current requirements on the official page (official CIS-ITSM exam page) before registering.
Where should an admin go to view all of the search queries entered by users in the knowledge search?
Correct Answer: C 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Released in Quebec, what tool enables the creation of templates for Catalog Items?
Correct Answer: A 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
What creates the trigger conditions of a Notification record?
Correct Answer: D 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Where can a change manager define the conditions that must be met before a change request can move from one state to another?
Correct Answer: D 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?
Choose 3 answers
Correct Answer: A,C,D 🗳️
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