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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following is an example of a Smarter Commerce offering in the Marketing phase of the commerce cycle?

A) Unica
B) Cross-channel campaign management.
C) All of the above.
D) Customer segmentation.

2. Which of the following Smarter Commerce Offerings is a core part of delivering a customer
buy-online, pick-up in store (BOPIS) capability?

A) Distributed Order Management.
B) Customer Self Service.
C) Social Analytics.
D) Logistics Management.

3. You can create a powerful self-service experience for the customer using?

A) The IBM Commerce Framework
B) The IBM Customer Service System
C) The IBM Customer Experience Suite
D) The IBM Enterprise Service Process Manager

4. What can service scheduling include?

A) Delivery
B) Service
C) Credit
D) All of the above.

5. Smarter Commerce will help to transform which phases of the commerce cycle?

A) Buy, Market, Sell, Service
B) Marketing, Socializing, Prospecting, Closing
C) Order Capture, Order Cross-sell, Order Fulfillment, Order return
D) Assortment Management, Stocking, Space Management, Inventory Allocation

Solutions: