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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which process is responsible for ensuring that appropriate testing takes place?

A) Service asset and configuration management
B) Release and deployment management
C) Service level management
D) Knowledge management

2. Which one of the following statements BEST describes a definitive media library (DML)?

A) A secure location where definitive hardware spares are held
B) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
C) A secure library where definitive authorized versions of all software and back-ups are stored and protected
D) A database that contains definitions of all media CIs

3. Which one of the following is NOT the responsibility of service catalogue management?

A) Ensuring that information in the service catalogue is accurate
B) Ensuring that service level agreements are maintained
C) Ensuring that information in the service catalogue is consistent with information in the service portfolio
D) Ensuring that all operational services are recorded in the service catalogue

4. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A) Service asset and configuration management
B) Service catalogue management
C) Problem management
D) Event management

5. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) 1 only
B) Both of the above
C) 2 only
D) Neither of the above

Solutions: