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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management

A) 1, 2 and 3 only
B) All of the above
C) 1, 2 and 4 only
D) 3 and 4 only

2. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Job descriptions
B) Roles, people or groups
C) Teams
D) Functions

3. Which one of the following is NOT the responsibility of service catalogue management?

A) Ensuring that information in the service catalogue is accurate
B) Ensuring that service level agreements are maintained
C) Ensuring that information in the service catalogue is consistent with information in the service portfolio
D) Ensuring that all operational services are recorded in the service catalogue

4. Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A) 2 and 4 only
B) 1, 2 and 3 only
C) All of the above
D) 3 and 4 only

5. Which one of the following statements BEST describes a definitive media library (DML)?

A) A secure location where definitive hardware spares are held
B) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
C) A secure library where definitive authorized versions of all software and back-ups are stored and protected
D) A database that contains definitions of all media CIs

Solutions: