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Apple Macintosh Service Certification Sample Questions:

1.

Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE

A) Flyback transformer
B) Plastic tab
C) Anode aperture
D) Small screw
E) Ribbon cable
F) Deflection coil

2. Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.

A) NetBoot
B) Open Firmware
C) Target Disk Mode
D) Apple Remote Desktop

3. Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

A) Start up from the Mac OS X Installer DVD or external disk and check System Profiler.
B) Reset the SMC.
C) Reset PRAM.
D) Back up user data, then erase and reinstall Mac OS X.
E) Force the card into the slot.
F) Remove and reinsert the card with a third party SD card adapter.

4. Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

A) Check for signal interference.
B) Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
C) Update Bluetooth software on the Mac.
D) Verify Bluetooth peripheral hardware batteries are charged.
E) Make sure Bluetooth is turned on.

5. Which of the following is NOT a valid example of the type of information that Apple collects from its customers?

A) Apple product serial number and date of purchase
B) Name, mailing address, phone number, email address
C) Discussion blog postings mentioning Apple
D) Credit card information.

Solutions: